Show:
HOTEL INFORMATION
MARRIOTT MEMBERSHIP
HOTEL
SERVICE RECOVERY
HOTEL POLICIES
Brand Knowledge
100

WHAT IS THE ADDRESS OF THE ELEMENT SAVANNAH MIDTOWN? 

26 W FAIRMONT AVE  SAVANNAH, GA 31406

100

WHAT IS THE NAME OF THE MARRIOTT MEMBERSHIP CLUB? 

MARRIOTT BONVOY MEMBERSHIP 

100
HOW MANY GUEST ROOMS DO WE HAVE? 

113

100

WHAT MODEL SHOULD YOU FOLLOW WHEN DEALING WITH A GUEST COMPLAINT ? 

L.E.A.R.N

100
WHAT IS THE NAME OF THE APP IN WHICH THE SCHEDULE COMES OUT ON? 

WHEN I WORK 

100

WHAT ARE FOOD AND BEVERAGE OPTIONS THE ELEMENT OFFERS? BE SPECIFIC IN THEIR NAME

RISE BREAKFAST: MADE TO ORDER BREAKFAST 

RELAX: LOCAL BEER, WINE AND LIGHT SNACK

RESTORE PANTRY; MARKET AREA

200

WHEN DID THE HOTEL OFFICIALLY OPEN? 

JANUARY 3, 2025

200

HOW MUCH DOES IT COST TO JOIN THE MARRIOTT MEMBERSHIP?

FREE OF CHARGE 

200

WHAT ROOM NUMBER IS THE ICE MACHINE NEXT TO? (THE LAST TWO DIGITS) 

ALL OF THE ROOMS ENDING IN DIGITS "16" 

200
TRUE OR FALSE: WHEN A GUEST COMPLAINS, IT IS ALWAYS GOOD TO ENSURE YOU UNDERSTAND WHAT THEY ARE SAYING BY INTERJECTING AND REPEATING WHAT THEY ARE SAYING TO ENSURE YOU GOT IT? 
FALSE: ACTIVE LISTENING LISTENING MEANS TO ALLOW THE GUEST TO EXPRESS THEIR ISSUES WITHOUT INTERUPTION. 
200

WHAT IS THE LEAST AMOUNT OF HOURS PRIOR TO SHOULD YOU CALL OUT OF YOUR SHIFT IF YOU NEED TO CALL OUT? 

AT LEAST TWO HOURS PRIOR TO THE SHIFT YOU ARE CALLING OUT FROM. 
200

WHAT HOTEL BRAND IS THE ELEMENT A REPLICA OF?

THE WESTIN
300

WHAT IS THE NAME OF THE MANAGEMENT COMPANY THAT RUNS THE OPERATIONS OF THE ELEMENT SAVANNAH MIDTOWN? 

FIDELITY MANAGEMENT GROUP

300

WHICH MEMBERSHIPS IS OR ARE ALLOWED A LATE CHECK OUT BASED ON AVAILABILITY. 

MEMBERS, SILVER AND GOLD 

300

WHAT ROOMS ARE MISSING ON THE SECOND FLOOR? 

206 & 208

300

WHAT DO THE ACRONYMS OF THE L.E.A.R.N MODEL STAND FOR? 

LISTEN

EMPATHIZE 

APOLOGIZE 

RESPOND

NOTIFY 

300

WHO DO YOU CONTACT WHEN CALLING OUT OF YOUR SHIFT? 

YOU HAVE TO CALL YOUR DIRECT MANAGER AND THE HOTEL. 

300

WHO ORIGINALLY OWNED THE ELEMENT BRAND BEFORE MARRIOTT? 

STARWOOD HOTEL

400

NAME AT LEAST THREE CORPORATE EMPLOYEES OF THE MANAGEMENT COMPANY THAT RUNS THE OPERATIONS OF THE ELEMENT SAVANNAH MIDTOWN 

Jason Frazier, Director of Operations 

Niraj Patel, Vice President

Shailesh Patel, President 

Kristina Burns, Office Controller

400

HOW MANY EXTRA BONUS POINTS DO TITANIUM MEMBERS GET IN ADDITION TO THEIR STANDARD POINTS? 

75%

400

WHAT IS THE ONLY MAJOR DIFFERENCE BETWEEN THE CNKG AND THE ONBR ASIDE FROM THE SIZE? 

CNKG HAS AN OVEN.

400

WHAT IS THE 15/5 RULE? 

ACKNOWLEDGE GUEST WITHIN 15 FEET WITH EYE CONTACT/NOD AND OFFER A VERBAL GREETING WITHIN 5 FEET. 


400

WHAT DAYS ARE THE MORNING HUDDLES AND TIMES NOTED TO BE ON UNLESS DIRECTED BY MANAGEMENT

MONDAY, WEDNESDAY, FRIDAY 0915AM

SATURDAY, 1015AM

400

WHAT ARE THE ELEMENT BRAND VALUES? 

SMART, ALIVE, AND BALANCE 

500

WHO IS THE VICE PRESIDENT OF THE MANAGEMENT GROUP THAT RUNS THE OPERATIONS? 

NIRAJ PATEL

500
WHAT IS THE HIGHEST MARRIOTT MEMBERSHIP? 

COBALT 

500

HOW MANY CATEGORIES OF ROOMS TYPES DO WE HAVE? 

18

500

WHAT ARE THE FOUR MAJOR CATEGORIES OF COMMUNICATION?

NON-VERBAL 

VERBAL 

VISUAL 

WRITTEN 

500

WHAT TYPE OF BREAKFAST IS PROVIDED TO EMPLOYEES FROM THE HOTEL? 

THE HOTEL DOES NOT HAVE A POLICY OF GIVING OUT BREAKFAST TO TEAM MEMBERS. 

500

WHAT ARE THE FOUR BRAND PROGRAMS OF THE ELEMENT? 

REST PROGRAM

BIKES TO BORROW PROGRAM 

ELECTRIC VEHICLE CHARGING STATION PROGRAM 

PETS WELCOME PROGRAM