Service Path
According to data science, when do clients begin to determine if they can trust you?
Immediately! Upon introduction.
What are the 3 levels of an LMT's learning path?
Professional
Elite
Master
When should you arrive for your shift?
At least 15 minutes before your first massage
What are the 4 enhancements we offer?
What percent of staff can elite?
90%
Which service path touch point is your final opportunity to ensure customized massage based on your clients needs?
Final 10 minute check in.
What are the benefits Allison has offered for getting all training completed?
Liability insurance and license renewal coverage
When using cups, plates and utensils what should you do immediately after?
Clean them
What are 2 free Enhancements you can add to any session?
Hot pack or Cold Pack
How much extra does the client pay and what does the lmt get?
Client $10
LMT $5
(for an hour)
What is the most effective way to ask your 1st 5 minute pressure check?
How is my pressure? Would you like me to go deeper, lighter, or stay the same?
Where can you find your CEU certifications?
The ME Tab - my certificates
When a linen bag is full what should you do?
Bring it all the way out to the bins in the hall.
(Do not leave them in front of the door as it is a fire hazard)
What is the proper way to clean cups?
Wash with dawn soap and water, followed by Benefect disinfectant wipes
What does an LMT have to do to become Elite?
Complete professional and elite learning paths on schoox
Be here for at least a year
Minimum of 3 shifts worked
Conversion 30% and Retention 40%
How long should your professional recommendation be?
30-60 seconds
What are two ways you can access your training?
Through My Studio on MBO or Schoox App
When should SOAP notes be completed?
Midnight of the same day the massage was performed
What is the proper way to clean stones?
Spray a couple of stones with disinfectant at a time and wipe down. Also, wipe down heating mat with disinfectant and wipe down
Why should an LMT consider the Elite Program?
Gain knowledge
Increased Pay
Understanding and knowing their worth!!
What are the 5 steps for LMT's service path?
Intake
First 5 minute pressure check
Flip over check in
Last 5-10 minute check in
Professional recommendation.
Can you earn CEU's on Schoox?
Yes
When noticing we are low on supplies what should you do?
Let Daryan know immediately
What should you do with an Aroma bottle, Cbd bottle or massage bottles before returning them?
Wash with soap and warm water
How many clients can you grandfather into old pricing?
3 client max