Module 1: Becoming a Leader people want to Follow
Where was the first Elevate Happy Hour at?
HopCat
What are the 3 steps for better feedback?
Find it, Flip it, Elevate it.
What is the name of the receptionist at the Residence Inn Grand Rapids Airport hotel?
Mario!
What drink was served at Tiki John's house?
Mai Tai
What is the 5:1 ratio?
Positive to Negative dialogue Ratio
What is Leadership?
Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.
Name the 5 big emotions
Disgust, Fear, Joy, Sadness and Anger
What are 4 qualities of better questions?
1. Is positive
2. Is open
3. Includes emotions & experience
4. Unlocks possibilities
What are the four areas of resilience?
Physical, Mental, Emotional and Social.
DAILY DOUBLE
According to this professor and co-founder of the Center for Positive Organizations, what are the two ways you can grow as a leader?
As a leader, you can grow through crisis, or you can grow through reflection. - Bob Quinn
What is Emotional Intelligence?
Emotional Intelligence is the capacity to be aware of, regulate, and express one's emotions, and to handle interpersonal relationships with empathy and a focus on growth.
What are the four stages of the appreciative inquiry process?
1. Discover the best of who you are
2. Dream about the future
3. Design for strategic opportunities
4. Deliver a draft plan
What does MAPS stand for in reference to goals?
Measures something that matters
Action-oriented
Pivotable
Stretchy
Finish the statement: People support....
What they help to create.
What are the two theories of Leadership? Define them.
Theory X: People dislike work and will try to avoid it. They need to be direct and controlled.
Theory Y: Work is as natural as play. People will show responsibility and self-control towards goals to which they are committed.
What are the 3 points of Karpman's Drama Triangle AND The Empowerment Dynamic?
Karpman's Drama Triangle: The Victim, the Villian/Persecutor, and the Hero/Rescuer
Empower Dynamic: Creator, Challenger, and Coach
This term describes the effect of plants turning towards the sun or our human tendency to turn towards positive sources of energy or that which is life giving.
Heliotropic effect
What are the definitions and differences of aspirational and defensive purposes?
Aspirational - Driven by desire to accomplish compelling goals for customers or team. Examples: To learn or grow; to serve; to provide better outcomes.
Defensive - Driven by concerns about status or competition. Examples: To be #1, to keep up with the competition, to master a new process
What is the name of effect that our positive expectations of someone can create in them qualities that are an increase over what was there before?
The Pygmalion Dynamic
This leadership quality, sometimes called “walking the talk,” describes aligning your actions with your stated values.
Authenticity.
This negotiation acronym represents the best fallback option if an agreement cannot be reached.
BATNA - Best Alternative to a Negotiated Agreement
Which University of Michigan researcher is known for pioneering the field of Positive Organizational Scholarship and the concept of positive leadership?
Kim Cameron
Draw an Eisenhower Matrix with labels for each axis and the corresponding actions.
Urgent Less Urgent
Important DO SCHEDULE
Less Important. DELEGATE DELETE
In Kotter’s “Leading Change,” this is the minimum percentage of a company’s management that must be honestly convinced that the status quo is unacceptable, in order for sense of urgency to be strong enough for successful transformation efforts.
About 75% of management.