Insurance Follow Up
You are in the No Response Workqueue. Where should you look to see if payment has been received?
The Payment/Adjustment History section
How do you edit guarantor information without going to Registration?
From Guarantor Snapshot, click the pencil icon or go to Guarantor Account Edit.
Where can you view the past activities performed on a claim?
The Activity History within the Follow Up Assistant
Which workqueue tab would you click to follow up on outstanding claim which contain errors?
The Follow Up Tab
What button prints a new statement for a guarantor in real time?
Demand Bill
The Insurance ID of a patient is updated in:
Registration
(True/False)
After working an invoice, you can perform a follow up activity of Resubmit Claim?
True
True or False
To indicate an account in your workqueue no longer needs to be worked, click Finished?
False
You would click Complete
After updating the patient’s insurance ID, the claim should be:
Resubmitted
You want to call a payor to follow up on an outstanding claim. Where should you look for the payor’s telephone number
The Insurance Coverage section of the Assistant
True or False
The system can automatically add or remove certain account statuses?
True
What does NRP stand for?
Next Responsible Party
How would you Resubmit a claim from the Assistant of the No Response follow up workqueue?
Add an Activity of Resubmit Claim
Name two of the criteria for self pay balance eligible for Write Off WQ?
1) 180 Days since the balance has been transferred to patient.
2)Patient has not made a payment within the last 60 days
3) Not on a payment plan
4) No Scheduled appointments within the next 180 days
5)Has not received 3 statements
6) Patient was not paid by the insurance company
What account activity is used to transfer an account to a Supervisor’s workqueue?
Account Reassigned