Metrics
ATE Usage Goal is _______
What is >90%?
Responsible for strong culture.
Who is everyone (especially leaders)?
Leads a team that provides remote services to locations increasing ATE Usage, Frequency, and total problem resolution.
Who is Remote Services Manager (James)?
This should be agreed upon, not assumed.
What is responsibility?
This describes knowing exactly what success looks like before you begin
What is a clear goal?
Focused on proving you're right sits...
What is below the line?
why is the i in DiSC not capitalized:
What is a Typo?
This framework identifies a candidate’s reason for leaving, desired outcome, and what’s missing in their current role.
What is the ROW Framework?
Name one item included in the Crash Snap-On Cart
What is battery support, DriveSafe charger, or seat weights?
Average monthly mechanical sales goal set for start of Q3
What is $2.0M per month?
Foundation of everything we do
What is trust?
Leads a team that provides remote technician support in a troubleshooting manner.
What is Technician Support Manager (Jon)?
Communication is considered successful only when this happens.
What is understanding?
This is momentum’s biggest enemy
What is inaction (or procrastination)?
Curiosity sits...
What is above the line?
You as the manager are to _____ to meet your team member's style.
What is Stretch (adapt)?
These types of questions are required during interviews to encourage deeper, more meaningful candidate responses.
What are open-ended questions?
Number of rentals that remain out in the field as of May 1st.
What is 23?
Average daily sales goal for a field technician is $_______
What is $1,500?
At ATE, culture is not a slogan—it is a ________.
What is leadership responsibility?
Manages all aspects of field training leading to efficiently trained technicians.
What is Field Training Manager (Eric Alvarez)?
The majority of communication impact comes from these two non-verbal elements.
What are tone and body language?
Faster execution with fewer escalations is the result of _______________.
What is empowerment?
Opposite of Hero
What is a coach?
The 3 levels of Inclination/How strong someone's style is.
What is Slight, Moderate, Strong.
According to the presentation, offers are typically won or lost during this stage (not when the offer is extended).
What is the interview stage?
Approximate number of DriveSafe 2 Units to roll out per week.
What is 100?
Percentage of repair orders that have at least one ADAS calibration.
What is Calibration Frequency?
Name 3 of the big 5
What is Make Team Members Happy, Must Fix Cars Right, Make Customers Happy, Make Insurance Partners Happy, or Make Money?
Manages financial data to provide visibility to all leaders on enterprise costs, sales, and profitability.
What is Finance Manager (Joe)?
This is the best time to give corrective feedback.
What is as soon as possible?
A successful, high-performing team must understand the ______ and not just the 'what'.
What is the 'why'?
Opposite of Villain
What is Challenger?
What are the words outside the DiSC circle called? Hint: some people had 3,4 and 5.
What are Priorities?
This is the biggest risk factor when a candidate’s only motivator is compensation.
What is a counter-offer risk?
Goal is to produce this number of vans per week out of Farmers Branch
What is 10+?
Percentage of ADAS calibrations performed using ATE resources.
What is ATE Usage?
These three things drive strong culture.
What is accountability, consistency, and pride in our work.
Directs products and reports to enable operation enhancement and metric visibility.
What is Director of Support Services (Daniel Dan)?
This coaching mistake happens when the coach jumps straight to solutions.
What is “fixing instead of facilitating”?
Clarity and momentum are created with these five actions. Hint: SPCEF
What is strategy, priorities, communication, execution, and feedback loop
Opposite of Victim
What is Creator?
The four Disc styles are:
What is Dominance, Influence, Steadiness, Conscientious?
This question, asked before an offer exists, helps confirm whether a candidate is truly ready to move forward.
What is the pre-closing question?
Two types of Crash locations where the Snap-On cart will be prioritized for delivery.
What is non ATE Field Technician covered locations and Luxe/EV Locations?