fulfillment
What is the classification and intent when placing an order for a letter?
Fulfillment/ Letter or form request
What are the colors of the Medicare ID card?
Red, White and blue
What page can you order an ID card?
ID- card management page
What is the classification and intent when benefit information is ordered
Fulfillment/benefit information
What is the intent for eligibility?
Verification
What is the classification and intent when ordering ID cards
Fulfillment/ ID card/ access request
Where should you document your call?
QuickStart+
What does Part C and Part D cover
Part C: MA plans where benefits are assigned to a private insurer
Part D: prescription drug coverage
How long does it take for a new ID card to arrive?
7-14 business days
What are the two ways members can request for letters or forms?
Self-service option, Humana.com or OMS order management system
What is the different enrollment status?
Active, Active with future date, not found
what are the statuses of ID cards?
Pending, in progress, metered, canceled
What can be sent from OMS?
EOC, Provider directory, prescription drug guides, summary of benefits, ANOC
Who is eligible for part D coverage?
Anyone who has original Medicare (part A&B)
Where can the member view their ID card
On the My humana website under manage your account