Elite Rules
How many years can a 4-Star member borrow?
7 years
What can an Elite member use the 15% discount card on?
Dining (not meal plans)
Palmita Market
Spa
Excursions
Name one difference a 5 Star Elite member receives that a 4 Star Elite member does not.
Multiple options; Lainey to confirm
How much more in points is an Elite suite?
10%
Open an Elite call.
"Thank you for calling Elite member services."
How many points can a 4-Star member have if they are marked with an asterisk **
** 4-Star = 6,000 - 9,999
What type of bracelet does a guest of an elite member receive if they are staying in their own room?
Regular bracelet. Only receive Elite guest bracelet if staying with the Elite member in the same room.
What is the comment code to search if the free massages were used for an Elite member?
532
Generally the highest floors and the side buildings.
What 3 pointers are specific when taking an Elite call that you must mention.
Elite Status
Elite benefits statement
Closing the call properly
A Tafer Residence Club member can accelerate how many years with the following available in 2024?
2022
2023
2024
2025
2026
2027
4 years - Tafer only counts the current year
What is the difference between an Elite Concierge and a Butler?
An Elite Concierge is the term used for Villa Group and Loreto.
Butler is the term used for Tafer.
Concierge/Butler can assist with spa or dinner reservations, suggestions for excursions, transportation etc.
Guaranteed Short Notice benefit
Member is booking 2 Elite Suites one for the member and one for the guest. Include what each room will receive upon check in.
Elite Suite booked under member's name receives the Elite Suite Amenity Package
Elite Suite booked under guest's name does not receive the Elite Suite Amenity Package.
Non-cost benefit such as discount card.
How much points redemption can a 5 Star member use at a Tafer resort?
100% because they are Elite
DB 25 4-Star member wants to accelerate. Can they and what are the rules?
Must be in the contract and can only have up to 2 usages including current, banked and accelerated.
5-Star and Residence Club Elite members would like to check out at 1pm instead of 11am. How can this be done?
This is automatically granted to all 5 Star and Residence Elite members, it does not need to be requested.
1B12345 = 2 arrivals used
1B54321 = 2 roundtrips used
How many more complimentary shuttles are left for this member?
2 singles left or 1 roundtrip
Member wants to book a 1BDR at VLE-Cabo to enjoy a week indulging at the resort. Member wants to purchase meal plan and spa.
What information must we give the member?
VLE-Cabo does not have unlimited alcohol in the meal plan.
VLE-Cabo STD or 1BDR bookings will share a balcony.
What can you tell a member who wants to book at GBPV in August 2025?
GBPV is already booked up for 2025; we can lock you in for 2026 now as this resort fills up quickly.
We also have other destinations we can look at for that time frame.
DB 34 Residence Member is requesting to book 12.21.24 - 12.28.24 in a 3BDROF at VDP CNC.
Available Points: 13,000
Please list the rules and how you can help the member.
Elite member wants to use their free massage toward a guest instead and wants spa credit to get the massage extended. How can we help the member? Be detailed
Elite members can give their free massage to their guest however, spa credit cannot be used to extend a free massage. This would be combining discounts and this is not allowed.
4 Star Elite member is calling in 3 weeks before arrival requesting a unit upgrade for their guest, how can we help?
Elite members cannot submit a complimentary unit upgrade for guests.
Up to 2 people in a suite of 5700 points or more are offered only to Residence members.
What are the two new resorts names that are being added to the Tafer brand?
Palmar Beach Riviera Maya
Diamante Cabo