Science of Selling
Customer Care
CIS
SINKS
DRINKING WATER SOLUTIONS
100

The number of bits of information people can hold in their short term memory

What is 4 to 7 

100

What will take over Price and Product

What is the Customer Experience

100

Grade of steel CIS sinks use

What is 304SS or better

100

Which residential sink product lines are available in 16 gauge

What are Iconix and Crosstown

100

Flow rate of non-refrigerated bottle filling stations

What is 1.5gpm

200

Why the mind defaults to wandering 

What is To save energy (glucose)

200

We are in business forever

Our word is our bond

Making a profit is an honorable endeavor

Knowledge empowers

We value quality in all we do

Our strength is in our people

What are Elkay Values

200

Ability to provide products for the entire project including water delivery

What is Elkay's advantage

200

Elkay sinks are made from what type of stainless steel

What is 300

200

Which bottle filling station models come standard with a programmable refrigeration system

What is an enhanced model

300

True or False - If I have a driver customer, should I spend a lot of time communicating Elkay's process

What is, False

300

Place you can find bulletins

300

Minimum gauge required for all custom hand fabricated sinks

What is 16 gauge

300

Is 18 gauge ticker or thinner than 16 gauge

What is thinner

300

The year Elkay launched the bottle filling stations

What is 2010

400

Which one of the communication patterns wants to know all the details

What is Engineer

400

Warranty Repair Service

Showroom Audit Form

What are the new features in 

rep.myelkay.com

400

Price per square foot when quoting a custom sink top 

What is $100

400

What does IAPMO stand for

What is International Association of Plumbing and Mechanical Officials

400

Standard filter capacity included with bottle filling stations

What is 3000 gallons

500

How many choices should be given at one time

What is 2

500

The percentage of customers more likely to be loyal to a company they trust

What is 95%

500

Improve working relationship with Architects & Engineers

Act as a source of product expertise

Provide CEU courses to the Architects & Engineers that do not specify Elkay

What are some of the goals of the Elkay Architects & Engineering team.

500

Name three Elkay sink innovations

What are Perfect Drain, Aqua Divide, Slim Rim, Interchangeable Apron Front, and Water Deck

500

Number of drains on a bi-level version of our Enhanced model bottle filling station

What is 3 (one for each bubbler, one for the bottle filling station)