cr-003
the most important factor in a businesses customer relations is it's...?
what is people
An HR manager consults with an employee about her continuing education options.
what is Training and Development.
Level responsible for goal setting and strategic planning
what is Top level mangement
The process of planning, staffing, leading, and organizing employees
what is Human resources management
A bowling alley and a sandwich shop
what is indirect competition
Building positive customer relations is a good way for smaller businesses to compete because it is...?
what is Inexpensive
An HR manager solves a paperwork snag involving an employee’s paycheck.
what is Compensation and benefits.
Can include money owed to the business by its customers
what is financial resources
The process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
what is marketing
A spring clearance sale
what is price competition
Positive customer relations encourages loyalty and...?
what is repeat business
An HR manager conducts an exit interview with a retiring employee.
what is Staffing
Ability to communicate and build relationships with others
what is interpersonal skills
Involves quality control, purchasing, and inventory management
what is operations
Delivery services to customers
what is nonprice competition
To build positive customer relations, businesses must be ...?
what is Proactive
An HR manager makes sure the company is following equal employment opportunity (EEO) laws
what is compliance
Ability to understand the specialized aspects of jobs
what is technical skills
Involves long-term planning and organization
what is strategic management
A policy that a business will not be undersold
what is price competition
By saving time and resources, positive customer relations can increase a businesses ...?
what is productivity.
An HR manager listens to and records an employee grievance.
what is employee relations.
Level responsible for tactical planning and implementing top management goals
what is Mid-level management
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data
what is information management
Modern store facilities
what is nonprice competition