EMAIL BASIC
EMAIL ETIQUETTE
EMAIL SAFETY
SCENARIOS
100

What is the primary purpose of an email?

To communicate messages electronically over the internet.

100

How should you address your teacher in an email?

Dear Mr./Ms./Mrs. [Last Name].

100

What should you do if you receive an email from an unknown sender with an attachment?

Do not open the attachment and report the email to a trusted adult.

100

You need to ask your teacher for help with homework. What is a polite way to start your email?

"Dear Mr./Ms./Mrs. [Last Name], I hope you are doing well. I need some help with my homework on..."

200

What should you include in the subject line of an email?

A brief summary of the email's content.


200

What is considered a polite way to close an email?

Using a closing phrase such as "Sincerely," "Best regards," or "Thank you."

200

What is phishing?

A type of scam where attackers try to trick you into giving them personal information by pretending to be someone you trust.

200

You received an email with a link from a friend, but it looks suspicious. What should you do?

Do not click on the link and ask your friend if they really sent it.

300

What is an email signature?

A block of text automatically added to the end of an email that includes the sender's name and contact information.

300

Why should you avoid using all capital letters in an email?

It can come across as shouting or being rude.

300

What personal information should you never share in an email?

Passwords, social security numbers, and financial information.

300

 You made a mistake in an email you sent to your teacher. How should you correct it?

Send a follow-up email apologizing for the mistake and providing the correct information.

400

What does CC stand for in an email?

Carbon Copy

400

How should you format your email to make it easy to read?

Use short paragraphs, bullet points, and a clear structure.

400

What can you do to protect your email account from hackers?

Use a strong, unique password and enable two-factor authentication.

400

You are writing an email to thank your principal for organizing a school event. What should you include in your email?

A greeting, a message of thanks, specific details about what you appreciated, and a polite closing.

500

What does BCC stand for, and why would you use it?

Blind Carbon Copy; to send an email to multiple recipients without them seeing each other's email addresses.

500

Why is it important to always check your email before sending it?

To check for spelling and grammar mistakes and ensure the message is clear and polite.

500

Why is it important to log out of your email account when using a public computer?

To prevent others from accessing your account and personal information.

500

You need to send an email to multiple classmates about a group project. How can you ensure everyone sees the message without exposing their email addresses to each other?

Use BCC to send the email.