RSE
Browser based application that allows you to access email from any device with an Internet connection.
What is Webmail ----------------------- What URL would our customers use?
A browser-based application that provides many of the features of desktop-based Outlook.
What is OWA ----------------------- What URL would our customers use?
A DNS entry that points to the servers that should receive mail for a domain.
What are MX Records ----------------------- What are the MX records for RSE and Exchange?
The process of moving email and other data from one service or provider to another.
What is Migration ----------------------- What migration options are available for our customers? (Need all of them)
The site CORE customers use to access and manage their account.
What is the MyRackspace Portal? ----------------------- What is the URL for this site? What is the URL SA3 customers use to access their account?
This add-on gives your users a 30 GB Cloud Drive in addition to Mobile Sync which allows users to sync their Email, Calendar and Contacts from Webmail to their mobile device.
What is Rackspace Email Plus ----------------------- How much does this service cost per mailbox?
A directory in Microsoft Exchange that includes the names and contact information of all of the users on the domain.
What is GAL. ----------------------- What is the difference between the GAL and Company Directory?
Allows an email client to connect directly to the Microsoft Exchange server for setup. Requires the setup of a domain CNAME pointing to the Exchange servers.
What is Autodiscover ----------------------- What is the server address our customers' autodiscover record needs to point to?
Emails sent to large numbers of recipients for commercial or customer contact purposes.
What is bulk mail ----------------------- What is the sending limit for our customers?
A website that can assist users in configuring their mail clients.
What is the Email Help Tool ----------------------- What is the URL for this site?
An email address that does not have its own mailbox, instead, email sent to this email address is automatically sent to a designated mailbox or mailboxes
What is Alias ----------------------- How many internal & external recipients can be added to one Alias?
An email address that does not have its own mailbox, instead, email sent to this address is automatically sent to the members of the list.
What is Distribution List ----------------------- What is the difference between a Group List and a Distribution List? (Name 3)
The owner information for a registered domain or IP address.
What is WHOIS? ----------------------- Which provider would a customer need to contact in order to modify WHOIS information?
The sending of an email with false sender address and header information.
What is spoofing? ----------------------- What can be done to help mitigate malicious spoofing?
A product that allows for the retention of documents or materials for future access and reference.
What is Archiving ----------------------- What is the cost of archiving?
This service allows an admin to secretly forward all inbound and/or outbound mail of a given Rackspace Email mailbox to an email address of their choosing
What is BCC archiving? ----------------------- What is the cost to add BCC archiving to a mailbox?
An Exchange alias that points to a real mailbox outside of your domain.
What is a Contact ----------------------- What is the difference between an Exchange Contact and a Company Contact?
An authentication protocol used by recipient sites to verify that the originating IP address is authorized to send email for the domain name declared in the “MAIL FROM” line of the mail envelope.
What is SPF ----------------------- What is the required text string to authenticate mail sent from Rackspace Email and Hosted exchange?
An email delivery protocol that allows email clients to access email and folders stored on a remote mail server.
What is IMAP ----------------------- What server would Rackspace Email users use for IMAP? (1 answer is acceptable)
A security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login or other transaction
What is Multi-Factor Authentication? ------------------ What MFA options are available for HOSTED customers?
This is a feature in Webmail that allows you to send as an email address other than your mailbox.
What is Identity ----------------------- Other than the sending email address, what are 2 other fields that can be set with an Identity?
A secure information transfer protocol used by Microsoft Exchange.
What is RPC over HTTPS or MAPI ----------------------- What port number does this protocol use?
A record that points to the location of that domain's DNS records (zone file).
What are Name Servers ----------------------- What are the Name Servers for SA3 and CORE customers? (Only 1 answer of each type is required).
Also, referred to as the LegacyExchangeDN attribute. The auto-complete cache in Microsoft Outlook and in OWA uses this value to route email messages internally. If the value changes, the delivery of email messages may fail with a 5.1.1 NDR.
What is an x500 address ----------------------- What tool can be used to resolve this and how can you tell when you should use it?
The default permission level granted to Public Folder Admins on MEX05.
What is Publishing Author ------------------ What is the default permission level granted to Public Folder Admins on MEX09?