Gmail 101
1) Explain what starring an email means.
2) Explain why someone would star an email.
1) By starring an email, it's marked as "important"
2) To make important emails stick out from the rest
What is Goodwill?
"Good vibes"
It creates a positive feeling from the receiver of your email
Explain what a subject line is and what should be included in it.
It is basically the "main idea" of your email. It quickly explains why you are writing.
Explain what a testimonial is and how it can be used to persuade.
Endorsements from real people that provide stories about how the product worked for them.
If someone else tried it and it worked, why wouldn't it work for you!?
It is considered polite to answer the phone after how many rings?
1-3
Devise a way a Google Calendar could be used in the workplace by multiple users.
Answers will vary
After creating a list of ideas to include in a message, what should you do?
Omit any unimportant information
Explain the process of writing a bad news email.
Positive/Negative/Positive
What effect does smiling have when talking on the phone?
It can calm jitters and it makes you sound more pleasant or polite.
1) Explain the difference between starring emails and the use of labels.
2) Explain what they also have in common.
Starred emails remain in the inbox, placing them in another area requires a label.
They both aid with organization.
Describe the speed rate and purpose of an email, a memo, and a letter.
Emails are the fastest. They can be used internally or externally.
Memos are next. They are a bit more formal and used internally. They share information pertinent to your job and workplace.
Letters are slowest. They are typically sent via mail. They are used for external communication with an outside organization.
Explain the difference between writing to a close coworker and writing to a potential client.
A close coworker requires less formality.
When trying to be persuasive, you want to...
_____ your reader's interest
_____ your product or service
_____ your reader to action!
Hook, Sell, Motivate
Why should you have a professional sounding voicemail?
In case a potential customer or authority figure contacts you.
It also helps people to take you seriously.
1) Describe how Google Keep works and what it can be used for.
2) Describe how Google Tasks works and what it can be used for.
Both can be found on the right side of your email inbox.
Google Keep is a notetaking feature. It can keep track of important ideas, dates, or other lists.
Google Tasks is a to-do list. It allows you to add tasks and mark them as complete.
1) Explain the usefulness and drawbacks of using humor in an email.
2) Describe a situation when humor should and should not be used.
1) It can help to establish goodwill and form relationships. If inappropriate humor is used, it could offend someone.
2) Humor should be used in informal messages. It would not be the best idea to use humor in a more formal setting.
Explain what flaming is.
When writers of a message criticize or fight with one another.
When writing a positive email, what should you start with? (aside from a greeting!)
What should come after that?
The main idea
...followed by supplementary details and ideas, background information, and explanations
Using words like could, would, and may (instead of can and will) can help you to sound less _____.
Direct
(Being too direct can make you sound demanding or impatient)
1) Explain the purpose of an email signature.
2) Create an email signature for Miss Applebee.
To identify who you are and how to contact you
Leah Applebee
High School Spanish Teacher
Southeast Valley High School
*Could also include school's address and phone number, as well as her email address*
How are letters different from memos? (Provide 3)
They are often longer, more formal, and have an external audience.
Thinking about your audience will dictate how _____ and _____ your message is.
long and formal
Explain how Maslow's Hierarchy of Needs factors in to writing a persuasive email.
You must appeal to basic needs first, then to needs higher on the pyramid. People's buying habits may be more complicated than you think!
Provide one example of cell phone etiquette that we discussed in class (that hasn't already been addressed by questions in this category, either :))
Respect quiet zones.
Don’t answer your phone while in a meeting or interview.
Don’t place your phone on top of the table while in a meeting.
Set a professional-sounding ringtone.
Watch the volume of your voice when talking on the phone in public.