Show:
Vocabulary
Email tips and facts
Tips
Formal vs. Informal
True or false
100
A code of ethical behavior
What is etiquette?
100
Where email was first created and used. Hint: It's a college
What is MIT
100

This allows you to tag a person in the email body. 

What is writing @PersonName and hyperlinking them in the email body?

100
Informal: "Hey Lisa!"
Formal/Professional: "Good morning, Lisa"
100

Waiting days to respond to an email is acceptable when you are very busy.

What is false? Make it a habit to respond to emails within 24 hours. Addressing your inbox either first thing in the morning or at the end of the day can be helpful.

200
A system for sending messages from one individual to another
What is email?
200
The 1960's
How long has email been around?
200
This goes at the bottom of every email and is automatically placed there without you having to type it. This allows you to place your name, work title, phone number or any information on every email you send.
What is an email signature?
200
Informal/Casual: "Sorry I haven’t written for ages, but I’ve been really busy."
"I apologize for not getting in touch with you before."
200

Emails are private at work.

What is No? They are company-owned and monitored

300
This is where you put the recipient's email address
What do you put in the TO box?
300

The "call to action" section of an email

What is the Subject line? Use this to grab the attention of the recipient by including the action they need to take, on what, and by when, ie: [Your Approval Needed by Friday] Driver Safety Project 

300

A function to notify people when you are going to be away for an extended period of time.

What is Out of Office setting?

300
Informal/Casual: "I’d appreciate your help on this."
Formal/Professional:"Thank you in advance for your help in this matter."
300

Chain Letters, foul language, inappropriate pictures/jokes, or anything with sexual content should NOT be sent through a work email address.

What is True? Work email is not private nor personally owned, and therefore monitored by the company

400
This is where you put someone's email address that you don't need a response from - you are just keeping this person informed. Hint: Carbon Copy
What is CC?
400
When you want to send an email to ALL recipients on the original email, you click on this button
What is "reply all"?
400

To avoid long paragraphs, use...

What are bullets? This allows the recipient to individually respond to each of your points.

400
Informal/Casual: Thanks a ton!
Formal/Professional: Thank you for your help
400

You should always mark emails as "High Importance" to get your recipient's attention.

What is False? only use when critically important

500
This is where you put someone's email address that you don't want other people to know they can see the message. Hint: Blind Carbon Copy
What is BCC?
500

Email messages should be short and concise, and shouldn't use...

What are long paragraphs? Use bullets to summarize your thoughts and make it easier for the recipient to respond to

500

This makes you sound like you're angry so you should never do this in a work email

WHY SHOULD YOU NEVER WRITE IN ALL CAPITALS WHEN SENDING A PROFESSIONAL EMAIL?

500
Informal/Casual: TTYL!
Formal/Professional: Talk to you soon
500

Using abbreviations is not a problem as it helps to shorten the length of an email.

What is False? The recipient may not know what the abbreviation means and confuse them. It also may look inappropriate.