Parts of the email
This is the part of the email that is seen first, even before the email is opened. It should be what the email is about.
What is the subject?
You would send an email if you were looking to _______ time off.
What is request?
Typically, an email is not longer than one of these. The person should not have to continue scrolling to read your email.
What is a screen length?
When sending one of these, it may be best to include the file name and format in the email.
What is an attachment?
When beginning an email about a problem or complaint, begin by giving the person the _______ or context of the problem.
What is the history?
What are greetings?
You would not send an email if the conversation is expected to ________ for a while.
What is continue?
You should expect to respond to emails like you would with phone calls. Generally, you want to respond within this time frame, but some emails require you to respond earlier.
What is 24-48 hours?
Examples of these include "Y'all," "Savage," and "Cuz." They are not professional to send in a work email.
What is slang?
This is what you do after giving the context of the issue you are emailing about.
What is explain how you tried to problem solve?
This is the actual text in the email. Most of the email will fall into this category.
What is the message body?
You would send an email if you are calling out ____.
What is sick?
Grammar, punctuation and ________ should all be checked before hitting "Send."
What is spelling?
Email and other written text is missing this component of communication. Examples of this form of communication is tone of voice, eye contact, body language, etc.
What is nonverbal?
After explaining how you attempted to resolve the issue, you would explain the __________ of the person resolving this issue.
What is importance?
Examples of these include "Sincerely," "Best regards," and "Take care."
What are closings?
You would not send an email if things get ______.
What is heated?
Arial, Times New Roman, and Calibri are all examples of professional and easy to read these.
What are fonts?
It is very important to proofread your email draft before hitting this button, because once you do you can't retrieve it.
What is "Send"?
This is the final step in sending an email about a problem.
What is offering ways that you can help?
These are the very last things included in an email, and often include your name and ways that you can be reached.
What is a signature?
You would send an email if you are running ____.
What is late?
Even though they are okay to send when texting friends, avoid putting these graphical faces and pictures in emails, as they are unprofessional in work emails.
What are emoticons?
Emails can be easy to misinterpret (or be misinterpreted), so sometimes it is better to communicate this way.
What is face-to-face?
What's missing from this email?
"After being on vacation for the last week, I went to check my emails but I got a message telling me my password expired. I tried to change the password, but I never got the link to change it. In the future, I will be sure to keep my password somewhere I will remember it and set reminders to change it every 6 months."
What is explaining the importance of the person resolving the issue?