Vocabulary
How many times do I send an e-mail to my boss on the same subject?
What is once?
Why are abbreviations sometimes a problem?
The recipient may not know what the abbreviation means and confuse them. It also may look inappropriate
What is Formal vs Informal emails?
Formal emails are professional communications fit for a more serious context used when corresponding with your boss or an outside source. Informal emails are messages you send to someone you know well, like a co-worker on your team.
True or False: Your employer can view your emails even after they are deleted.
True. Employers use advance technology to monitor and retrieve any emails sent on a business email account.
A system for sending messages from one individual to another via the Internet.
What is email?
How should you end your e-mail?
What is your full name?
Goes on the bottom of your email and is automatic with every email sent. Includes your name, job title, phone number and/or address.
What is an email signature?
TTYL, K, UR, U can be used to send an informal business email.
No, text writing should never be used to send formal or informal business emails.
True or False: You should respond to business emails within 72 hours of receiving the email, unless it is marked urgent.
False: You should respond to a business email within 24 hours of receiving the email. If it is marked as Urgent, Important, or High Priority, you should respond as soon as possible.
Recipient's email address.
What do you put in the "TO" box?
What does BCC stand for? When is it used?
What Blind Carbon Copy. It is used when you do not want one recipient to have another's email address or if you do not want the recipient to know someone else is on the email.
How can this phrase be worded to sound more "formal/professional? "I’d appreciate your help on this."
Formal/Professional:"Thank you in advance for your help in this matter."
True or False: Text writing or language is alright to use when sending an email to a co-worker.
False. No matter how friendly you are with a co-worker, text language should never be used on a business email account.
A broad set of tools used to keep mail servers running smoothly.
What is email monitoring software?
How do you address someone in an e-mail?
Dear, Mr. or Mrs. (name), Good Morning, Good Afternoon, etc.
What are examples or a formal and informal email?
Formal/Professional: Thank you for your help.
Informal/Casual: Thanks a ton!
True or False: You should send multiple e-mails to a person because they did not answer.
False. Emails should only be sent once, unless it's been a few days and you have not heard back.
What is the subject?
A clear concise heading.
Email messages should be short and concise, and you shouldn't be long-winded.
What does "don't be a novelist" mean?
What is PARK when it comes to sending an email?
Emails should be Purposeful, Appropriate, Respectful, and Kind.
Are e-mails an official form of communications
What is Yes.
True or False: Everyone's preferred means of communication is via email.
False.