Vocabulary
A general set of expectations regarding how people should communicate when sending electronic mail.
What is email etiquette?
How many times do I send an e-mail to my teacher on the same subject?
What is once
Why should you avoid sarcasm followed by winky faces or emoji's?
It’s very difficult to decipher tone in an email.
Emojis are not professional.
Sometimes they can be construed as passive aggressive.
Informal: "Hey Lisa!"
Formal/Professional: "Good morning, Lisa"
Always use exclamation points and ALL CAPS.
What is false. They make it appear that you are angry or yelling.
Professionalism, Efficiency, Respect, & Common Sense
What does PERC in email etiquette stand for?
How should you end your e-mail
What is "with your full name"
Why should you not email when angry?
If the subject of the email is a sensitive one, it’s best to discuss it in person.
Words are read differently than they are heard.
Informal/Casual: "Sorry I haven’t written for ages, but I’ve been really busy."
"I apologize for not getting in touch with you before."
Avoid blaming and excuses. Take responsibility and ownership.
What is TRUE.
This is where you put the recipient's email address
What do you put in the TO: box?
Use a professional email address.
ex. What is Alice.Hector@Humbleisd.net
Begin with a professional salutation.
What is
Dear Mrs. Hector,
Good morning Mr. Grimes,
Informal/Casual: "I’d appreciate your help on this."
Formal/Professional:"Thank you in advance for your help in this matter."
Be clear and mention specifics. Your teacher has many students.
What is True.
Includes more detailed information about why you are emailing a person
What is the Body (of the email)
When you want to send a copy to another recipient in addition to the original recipient, but do not want the original recipient to know, which button do you hit?
What is "BCC" (which stands for Blind Carbon Copy)
Allow for response time.
Allow your teacher at least 24 hours to reply to your email. Believe it or not, we have lives, too!
Never email asking for something ASAP. It’s rude.
You should send multiple e-mails to a person because they did not answer
False.
Describes any action that needs to be taken, additional questions, wraps up the email, lists other ways to contact you, or thanks the reader.
What is the Conclusion(of the email)
Select a professional font.
What does:
Use a clear print font.
Avoid bright colors and highlighting behind text. They are difficult to read.
Spell the recipient’s name correctly.
It looks really lazy to email someone with a request but not be thoughtful enough to take the time to double check the spelling of their name.
Informal/Casual: TTYL!
What is informal/Texting language
Avoid using the word “you” if at all possible.
True.