Tone
Decide if this sentence is appropriate or not. If not, give an alternative.
Topic: A manager sending an email to an employee not adhering to punctuality rules:
"The attached report shows you were 30 mins late 3 times this month without prior notice, so expect a 20% salary deduction next month."
Inappropriate (condescending, threatening tone; subjective decision without referring to policy or suggesting solutions)
Find the mistake(s) (if any):
We can manage to make the necessary adjustments but this will take 2 extra weeks, please let us know your decision
We can manage to make the necessary adjustments, but this will take 2 extra weeks. Please let us know your decision.
Come up with an appropriate closing line:
This is Peter from the Sales Team at Bosc. We spoke over the phone regarding the prospects of our business collaboration. To discuss further details, we would like to invite you for a meeting at our premises.
"Please let me know when you could be available for the meeting this week./
Please let me know if next Tuesday at 2PM would work for you
Looking forward to meeting you"
Topic: An internal email thread between the Operations manager and a Team Leader.
" The performance of your team this month scored 40% (below average) although the team's performance score was 70% (above average) last month. Please send an analysis for the root causes and suggested solutions by next Thursday"
Appropriate or not? if not, give an alternative
Appropriate
Find the mistake(s), if any:
Can we reschedule the meeting and have it next week?! If it works for you, that would be GREAT.
Can we reschedule the meeting and have it next week? If it works for you, that would be great.
Avoid ALL CAPS and exclamation marks
Decide if the email closing is appropriate or not:
" ...., so could you please work on adjusting the prices?"
I am sure you can help us with this.
Inappropriate (a request email should have a closing line that appreciates support rather than cornering the email receiver)
Examples: Appreciate your constant support/Thanks in advance/
Topic: Reply to client's inquiries.
"The answer to your question was mentioned already in the previous email; kindly check."
Appropriate OR not? If not, give an alternative
Inappropriate (Questions should be politely answered even if repeated--Avoid the tone sounding like "are you stupid?")
Find the mistake(s), if any:
I sincerely apologize for the late reply: I had a technical issue with my laptop.
Correct
"...we have filed a formal complaint, detailing all the misconduct incidents and the misbehavior affecting the work environment; however, we haven't received a reply yet."
Come up with an appropriate closing line(s)
Examples:
"Appreciate your prompt action regarding this matter."
"Please let us know what next steps should be taken"
Topic: Feedback to a vendor proposal
" I regret to tell you that we sadly won't be proceeding with your proposal. I'm so sorry to have to give you bad news, and I hope you're not too upset"
Appropriate or not? If not, give an alternative
Inappropriate (too apologetic, sympathizing rather than empathizing)
Punctuate this:
we need to clarify a few points, how many people will attend the conference, is wifi internet required, the number of speakers needed
We need to clarify a few points:
-How many people will attend the conference?
-Is Wi-Fi Internet required?
-The number of speakers needed
Decide if this Signature looks professional or not:
Regards,
Tricia Marcus
Marketer Extraordinaire hotpartychick@triciamarketing.com
(555) 545-5656
“Be so good they can’t ignore you.” – Steve Martin
Quotes shouldn't be used in email signatures + unprofessional email
Topic: employee sending an email to his supervisor requesting information"
"We need to start working on X project, but you haven't sent the pricing info yet; you will need to send it so that we could start working on it"
Appropriate or not? If not, give an alternative
Inappropriate (demanding tone)
I have been trying to reach you...however.....Ms Mira informed us that you have a very busy schedule this week.
What punctuation marks should be used in the blanks?
1) semicolon (;) and colon (:)
2) Comma (,) and semicolon (;)
3) Semicolon (;) and comma (,)
Semicolon (;) and comma (,)
Decide if this signature seems professional or not:
Peter Raouf-MBA, PMP, CRM
Chief Executive Officer
MNT Academy
012-7645569
www.mntacdemy.com/peterraouf@linkedin.com/PRaouf@instagram
Not professional: No need to mention all your qualifications in email signature + Too many links (need to be chosen carefully depending on the job role)