Communication field
Greetings are meant for:
a. People in 'To'
b. People in 'To' and 'CC'
c. People in 'To', 'CC' and "BCC"
a. People in 'To'
Why shouldn't I type my e-mails in all caps?
a. All caps insinuate you are adding very strong emphasis or yelling.
b. It makes you look lazy and/or uneducated.
c. It is a strain on your eyes and makes reading your e-mail more difficult.
d. All of the above.
a. All caps insinuate you are adding very strong emphasis or yelling.
The best way to greet someone in an email is:
a. Respected Sir / Ma’am
b. Sam (First name only)
c. Hi Sam,
d. Hi Mr. Sam,
c. Hi Sam,
A professional signature should have:
a. Warm regards
b. Regards
c. Thank you & Regards
d. a and b
e. All the above
b. Regards
The best font style for an email is:
a. Arial
b. Times New Roman
c. Agency FB
d. Book Antiqua
a. Arial
BCC is used when:
a. Informing multiple recipients about a task
b. Complaining about someone
c. Sending annual reports, magazines etc
c. Sending annual reports, magazines etc
The tone of a professional email should be:
a. Aggressive
b. Passive
c. Assertive
d. Any tone, as long as my work is completed
c. Assertive
A standard email should start with:
a. Good morning
b. Greetings of the day
c. To whom it may concern
d. This email is in reference to...
d. This email is in reference to...
Cheers is an acceptable signature amongst:
a. America
b. Australia
c. Europe
d. Asia
b. Australia
The email alignment should follow:
a.
Hi Sam,
This email......
b.
Hi Sam, This email.......
c.
Hi Sam,
This email.....
c.
Hi Sam,
This email.....
Out-of-office reply email should have:
a. Your alternate email id
b. Email ids of all your team members
c. Your backup's email id
d. Email id of the TL
c. Your backup's email id
Correct the following sentence (if applicable)
Please revert back to my email by Friday evening at 5 pm IST.
Please reply by this Friday at 5 pm IST.
Please respond by 14th Aug 2020 at 5 pm IST.
Emails should typically address:
a. One issue in an email
b. Include multiple issues about different projects (my audience knows the background)
c. Have multiple issues but address them in separate paragraphs
a. One issue in an email
The most important part of an email signature is:
a. Email id
b. Contact number
c. Contact number of my team
d. My designation
b. Contact number
'Quotes' as part of the signature should include:
a. Professional / environment-related quotations
b. Poems
c. Catchy taglines
d. Anytime that helps me standout
a. Professional / environment-related quotations
The difference between urgent and action required subject line is:
a. Immediate response VS a response within the business day
b. Immediate response for both cases (there is no difference)
c. Immediate response VS no specific timeline
d. Emails can be responded to based on my work schedule
a. Immediate response VS a response within the business day
Redraft the following:
You can’t use the conference room until my meeting ends.
As soon as we wrap up the meeting, the room is yours.
The room is yours as soon as we wrap up the meeting.
An email should consist of:
a. Key issues
b. Key issues and possible solutions/alternatives
c. Key issues and a request for help/suggestions
b. Key issues and possible solutions/alternatives
A standard email signature should consist of:
a. Your mobile number
b. Your alternate email id
c. Your official contact details
d. a and c
e. b and c
c. Your official contact details
While communicating across cultures, it is prudent to:
a. Follow the standard signature
b. Take a cue from the client's past emails
c. Google search
d. Call your TL and seek help
b. Take a cue from the client's past emails
Write an apt subject line for the following email scenario:
Seeking information for a project
Project ABC - Request for Task 1 details
Redraft the following to make it an effective communication:
.... I realized I needed to change the schedules. Instead of coming in on Tuesday, I'll be gone, and I'll need either Nick or Mike to cover for me. You guys can do it right? Of course, you can. .....
I would be unable to attend the office due to personal commitment. I request you to share if either of you can be my backup.....
Redraft the following statement and make it effective:
a. We are behind schedule and unlikely to meet the expected deadline.
We regret to inform that the team is behind the original deadline. However, the following is the action plan to ensure that we meet client expectations:
a. Extended works hours
b. Working during the weekends
Redraft the following:
The report needs to be submitted by 11/08/2020.
The report needs to be submitted by 11th August 2020 / 8th November 2020.
Please submit the report by 11th August 2020 / 8th November 2020.
Redraft the following:
I, ABC, with employee id xxx99, am writing this email requesting you to share the meeting discussion points.
This email is in reference to the 'Project A - phase 1' meeting (5th August 2020), I request you to reshare the MOM with the team.