Choice of Words
Email Body
Signature
Format
Structure
100
Why shouldn't I type my e-mails in all caps?
a. It makes you look lazy and/or uneducated.
b. It is a strain on your eyes and makes reading your e-mail more difficult.
c. All caps insinuate you are adding very strong emphasis or yelling.
d. All of the above.
c. All caps insinuate you are adding very strong emphasis or yelling.
100
What is the most appropriate greeting for an email to a colleague?
- A) Hey
- B) Dear Mr./Ms. [Last Name]
- C) Hi [First Name]
- D) To Whom It May Concern
- C) Hi [First Name]
100
A professional signature should have:
a. Warm regards
b. Regards
c. Thank you & Regards
d. a and b
e. All the above
b. Regards
100
The best font style for an email is:
a. Arial
b. Times New Roman
c. Agency FB
d. Book Antiqua
a. Arial
100
Which of the following should be avoided in the body of a professional email?
A) Formal language
B) Abbreviations and slang
C) Clear and concise sentences
D) Proper grammar and punctuation
B) Abbreviations and slang
200
The tone of a professional email should be:
a. Aggressive
b. Passive
c. Assertive
d. Any tone, as long as my work is completed
c. Assertive
200
A standard email introduction should start with:
a. Good morning
b. Greetings of the day
c. To whom it may concern
d. This email is in reference to...
d. This email is in reference to...
200
Cheers is an acceptable signature amongst:
a. America
b. Australia
c. Europe
d. Asia
b. Australia
200
The email alignment should follow:
a. Hi Sam,
Hope you are well.
200
What is the ideal length of a professional email subject line?
A) 5-10 words
B) 10-15 words
C) 15-20 words
D) 20+ words
A) 5-10 words
300
Correct the following sentence (if applicable)
Please revert back to my email by Friday evening at 5 pm IST.
Please reply by this Friday at 5 pm IST.
Please respond by 14th Aug 2024 at 5 pm IST.
300
Emails should typically address:
a. One issue in an email
b. Include multiple issues about different projects (my audience knows the background)
c. Have multiple issues but address them in separate paragraphs
a. One issue in an email
300
The most important part of an email signature is:
a. Contact details
b. Quotations
c. Contact number of my team
d. My designation
a. Contact details
300
'Quotes' as part of the signature should include:
a. Professional / environment-related quotations
b. Poems
c. Catchy taglines
d. Anytime that helps me standout
a. Professional / environment-related quotations
300
What should be included in the 'Subject' line of an email?
A) A detailed explanation of the email content
B) The date of the email
C) A brief summary of the email’s purpose
D) The recipient’s name
C) A brief summary of the email’s purpose
400
Redraft the following:
You can’t use the conference room until my meeting ends.
As soon as we wrap up the meeting, the room is yours.
The room is yours as soon as we wrap up the meeting.
400
In a lengthy email thread, when is it appropriate to start a new email thread?
- A) When the subject changes significantly from the original topic
- B) After more than 10 emails have been exchanged
- C) When the conversation includes more than 5 recipients
- D) Never, always keep the same thread for continuity
A) When the subject changes significantly from the original topic
400
A standard email signature should consist of:
b. Your alternate email id
c. Your official contact details
d. Social media details
e. Your official contact details with branding consistency
e. Your official contact details with branding consistency
400
While communicating across cultures regularly, it is prudent to:
a. Follow the standard signature
b. Take a cue from the client's past emails
c. Google search
d. Call your TL and seek help
b. Take a cue from the client's past emails
400
Including personal opinions or unrelated information in the body of a professional email is recommended if it helps build rapport.
A) True
B) False
B) False