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Informal Emails
Indirect Pattern
Email Policy
Email Symbols
100

To communicate with colleagues about casual information in the workplace.

What is the purpose of an informal email?

100
Beginning an email with the part of the message that represents the best news.
What is a Buffer?
100
Inappropriate, unprofessional or incorrect content can do what to your company?
What is risk reputation or brand risk?
100
The symbol used when addressing an individual(s) for which a response is not necessary is what?
What is 'cc'?
200
A causal tone is generally used in an informal email. The use of pronouns is acceptable in this format.
What is 'tone generally used in an informal email'?
200
Strategy to putting a positive message in the first paragraph.
What is keeps the readers' attention until you have been able to explain the reasons for the bad news.
200
Jokes, chain mails, religion, gender are examples of what?
What is 'Prohibited content' in emails?
200
All emails should be capitalized?
What is false?
300
Emailing formal news to a customer, client or a superior.
When is the informal approach not acceptable?
300

Using a compliment within the opening line.

What is 'praising the receiver's accomplishments, organization, or efforts?

300
Conditions for termination might include these two issues.
What are 'breach of email rules' and 'not reporting email violations'?
300
Personal pronouns are used in all formal emails?
What is false?
400
"As per your request, please find the enclosed document outlining oversubscribed programs for President Devlin's perusal." is not an example of this?
What is 'not an example of an informal email?'
400
Being sensitive to the language used to explain the reasons for bad news.
What is choosing positive words?
400
Leaked customer information can be classified as what risk?
What is 'Privacy'?
400
This line in an email header should always be filled.
What is the 'Subject' line?
500
"Hey Rosamond: I went to your office this morning to look for the list of students in COMM 3020-11. Can you please drop by my desk later this afternoon because I couldn't find it." is an example of this?
What is an example of an informal email?
500
'Trouble' 'Regret' 'Fault' 'Unfortunately' 'Defective' are examples of these types of words.
What are negative or inflammatory words?
500
Response time to external (including international) emails should be within what time frame?
What is 24 hours?
500

Listing information for clarity in both formal and informal emails is referred to as what?

What are 'Bullet points'?