Threats
Mail Concepts
Mail Flow
Email Security
Western NRG Services
100
Unsolicited and sent en masse, these annoying emails clutter your inbox. 
What is Spam?
100

This is the public information directory of the web, much like a phone book or Google Maps.

What is DNS?

100

An application installed on a PC a user would employ to compose, send, and view received mail. It uses traditional email protocols. 

What is an Email Client?

100

This operates based on community collaboration to establish blacklists, as well as heuristic analysis. 

What is Anti-Spam?

100

This Knowledge Base article details the process by which a Western NRG Engineer installs HES for a customer, from start to finish.

What is the SonicWall Hosted Email Security (HES) Project Playbook?

200

The act of pretending to be someone or something you are not. 

What is Spoofing?
200

This server answers client queries with record information.

What is a DNS Resolver

200

This is a protocol used to send mail. It has secure (SSL/TLS) variants. 

What is Simple Mail Transfer Protocol (SMTP)? 

200

Offering Zero-Day Threat Protection, this security service scans file attachments up to 100 MB in size. 

What is Capture Advanced Threat Protection (CATP) for Email Security?

200

Because we must edit its DNS records to install HES, we require the customer have their own. 

What is a Domain? 

300

The act of tricking a person into doing something they normally would not do. 

What is Phishing?

300

These act as the post offices of the web, exchanging emails between one another to deliver email from sender to recipient. 

What are Mail Transfer Agents (MTAs)?

300

To determine what server or servers on the web are hosting any particular domain's mail, this type of DNS record would be queried for. 

What is a Mail Exchange (MX) record? 

300

This open-source security mechanism defines what servers on the web are authorized to send mail on behalf of a given domain.

What is Sender Policy Framework (SPF)?

300

These are the three items to address in a HES Kickoff Call.

What are a) gather information, b) set expectations, and c) prepare for installation. 

400

A non-technical concept that exists outside the digital world, this can be irreparably harmed by email-borne threats. 

What is reputation?

400

This particular DNS Resolver acts as the primary source of record information for a domain. The domain administrator can edit record information on this server. 

What is the Authoritative Name Server?

400

A web interface that allows users to compose, send, and view received mail. It uses HTTP or HTTPS, hopefully the latter. 

What is Webmail?

400

This security feature scans links within emails on traversal, but also rewrites the links so that they will be redirected and scanned a second time should the recipient user click on them. 

What is Time of Click (ToC)? 

400

Prior to implementing outbound mail filtering, Western NRG will edit this to ensure mail is not interrupted. If this does not exist, we will help create it. 

What is an SPF record?

500

An ideal tool in a malicious actor's arsenal, this can be leveraged to send virus-laden emails to recipients that would be very trusting of the emails' source. 

What is a compromised email address?

500

These act as middlemen between the consumer and ICANN, leasing or selling domains and almost always hosting the customer's Authoritative Name Server.

What are Registrars?

500

On receiving an email from an unfamiliar server, the recipient MTA would perform this kind of anti-spoofing check against the sending MTA's IP address based on the "From" domain in the email. 

What is an SPF (Sender Policy Framework) check? 

500

While this function cannot protect your email accounts from being compromised, it can prevent compromised email accounts from damaging your reputation. 

What is Outbound Filtering?

500

After successfully implementing inbound and outbound mail Filtering, Western NRG will also help with this to better protect the customer. 

What is hardening the mail host?