Guest Experience
The 3 Cs
What is character, connection, craftsmenship
The staff assembly point in case of an evacuation.
What is Trinity Square Gardens?
100, 41
What is the number of rooms/suites and residences at TTS?
The names of the five F&B Outlets at Four Seasons Hotel Ten Trinity Square.
What are Rotunda Bar and Restaurant, La Dame De Pic, Mei Ume, In Room Dining, Banqueting
The three Employee Behaviours
What are Master Your Craft, Start with the Heart and Be You?
We treat others the way we would have them treat us
What is the golden rule?
The place in the hotel that is modeled after a compass and the Feng Shui philosophy
What is The Rotunda?
Our guests can enjoy modern, authentic, Japanese and Chinese cuisine here.
What is Mei Ume?
Fourth
Where can you access your rotas, payslips and book holidays?
Minimum level of service that every guest receives in every interaction.
What is a Benchmark standard?
The hotel internal emergency number
What is 3333?
Has a partnership with Chateau Latour and is open to members only.
What is The Private Club?
The places in the hotel a guest can have breakfast.
What is Rotunda and In Room Dining?
The lead interior designer that designed the hotel
Who is Bruno Moinard?
Four Pillars
Quality, Service, Culture, Brand
Sound the alarm, dial emergency number, close all windows and doors behind you, calmly evacuate
What do you do if you discover a fire?
Three things you could tell a guest about the Spa
What are a hammam, 14m swimming pool and vitality pool, nail salon, anti-aging treatments, retail products, slimming machine
The place where the inaugural meeting of the UN took place.
What is the UN Ballroom?
French, Michelin starred chef who is the creator of La Dame de Pic
Who is Anne Sophie Pic?
Four Seasons guest profile system
What is Golden
After you smoke, cough or sneeze, use the bathroom, touch your hair, scratch your nose, handle money, eat.
When should you wash your hands?
1922
What is the year the Port of London Authority first opened?
Open 24 hours, 7 days a week and delivers food and amenities to the guest rooms.
What is In Room Dining?
Isadore Sharp
Who is the founder of Four Seasons?