External Tests
Visual- Brad Labancz
Approved- Note- Review to Approved- Daily Pass to Yes- Excel
What is Linking Tests used for?
Linking a Student to the Account (typically Parent/Guardian) that uploaded the External Test into DailyPass
Who is the Excel Used by?
Community Engagement Team and Exposure Management Team
What is a Parent Case?
Another name for an Index Case
What does CT stand for?
Contact Tracer
Visual- Dauen Kim
Note- Deactivated- Excel as Duplicate
How do you know you will need to link a test once opening the upload?
The Name/DOB will not match with account info
What Color Code do we use for the 4 Outcomes?
Red Font- Declined
Green Highlight- Approved
Yellow Highlight- Refer to CE
Gray Font- Deactivated
How many days does an Positive Case have to Isolate?
How many days does a Close Contact have to Quarantine?
10 Days for both
TRUE or FALSE- We use "PeopleSoft" to log hours and submit our timesheets?
TRUE! Also known as Oracle
Visual- Melissa Chitala
Approved- Note- Review to Approved- Daily Pass to Yes- Excel
Date of Birth- Phone Number- Email
What is the First thing we do when we receive our Assignments on MS Teams?
Click an Emoji on the Assignment to let them know I've received.
What's the difference between a Contact Positive and a Close Contact?
Contact Positive became positive after close contact with and Index Case and will be in Isolation.
Close Contact has been in contact with an Index positive case and now in Quarantine.
What does Asymptomatic Mean?
It means no Signs or Symptoms are currently present.
Visual- Raul Valazquez-Paredes
Declined- Note- Review to Declined- Daily Pass to No- Excel
What information do you need once you find the Student's Account to link with Parent's?
Student ID or Code Number
Test is Missing in Dynamics, what do I highlight and write in the Status Field?
Yellow- Refer to CE Test missing in Dynamics
TRUE OR FALSE: We can let a close contact out of quarantine if they retested negative?
FALSE: Close contacts must finish 10days of quarantine regardless of a negative test.
I'm on Inbound calls and a Teacher is asking me why she can't get her Daily Pass even though we told her we'd clear her case 2 days ago, what is the first thing we do once we confirm her identity?
Check to see if Daily Pass was toggled in Dynamics
Visual- Johana Rivera
Parent Portal Linking- Don't change anything on Parent Portal- Look up student in portal- match information from test to account- retrieve id/code #- go to parent account- change test name and add student id/code then complete normal test review steps
What final 2 steps do you take in the Parent Account to link the Student's Test?
Change the Test Name and Insert the Student ID/Code # in the Contact Field or Name Field.
I have found multiple accounts for a student, what 2 actions do I take once I complete in Dynamics?
Direct message Maria (Lead) with Account Numbers and yellow highlight excel with a note- Refer to CE Multiple Accounts
Who do we tag in Working Chat for Faculty? For Students?
HR for Faculty- Nurses for Students
Visual- William Peng
Parent Portal Linking- Don't change anything on Parent Portal- Look up student in portal- match information from test to account- retrieve id/code #- go to parent account- change test name and add student id/code then complete normal test review steps