Sonder Voice + BTR
Modern, concise and friendly
What are the three characteristics of the Sonder Voice?
Clicking on the c/i and c/o dates on the Occupancy Board
How do I make an Inquiry?
All the time
When do we make a Relocations task on Asana?
How do we track Extensions and Refunds?
A tool used for logging into Airbnb and Expedia
What is Keeper?
What is Jargon?
Clear All Filters
What do you press to get more Relocation Options?
Send/request money tool
How do we refund Airbnb guests?
15%
What is the member discount?
This involves sending a member of the team to look at the guest's Chromecast and connectivity issues
What is 'Resolve It?'
Payment Terminal Icon
How do we take payment from guests in-personal?
Pre-stay, units in the same collection
When can we perform Automatic relocations and to which units?
What three factors are used to determine refunds?
What is a Trust and Safety Request to Ban Guest?
What is 'Build a Connection'?
Credit Card Confirmation
What process of the Verification Process can we NOT override?
What is a split stay relocation?
7-10 working days
How long do refunds normally take to process?
This concept:
1 BRs, 1 BRs with a balcony facing a nice view
What is L1 and L2?
This involves making tasks for feedback for BEN functionality, improving processes
What is 'Take Ownership'?
On the guest tab, used when a non-Airbnb/Plum Guide guest has never stayed with Sonder before.
What is the Account Creation tool?
There are no more relocation options in our portfolio
When do we perform Sonder-driven cancellations?
Guest just booked a Sonder for a stay in three days, she cancels an hour later and gets a refund
What is the 24-hour grace period?
Guest name, Inquiry number, Original dates
What is the naming convention for guest-related Asana tasks?