Show:
eMenu Settings
eMenu Templates
eMenu for iPad
eMenu Issues
eMenu/AM Product Information
100
What is the max number of packages a dealer can display on his menu?
4 packages
100
What is an eMenu Template?
Dealer specific defaults that will aid a dealer in filling out an eMenu deal
100
What app would a dealer need to download to utilize the eMenu for iPad functionality?
What is the Digital Retailing Showroom App
100
What does the error code 1021 typically indicate?
RIS agent has stopped or been removed
100
What does the eMenu product allow a dealer to perform?
What is Create menu presentations to help sell customer's Aftermarket products
200
What is the path you would take to update an accounts eMenu settings?
eMenu>Default Settings
200
What path would you take if a dealer wishes to modify the display order or their current eMenu Templates?
eMenu>Deal Templates>Modify Display Order
200
If a dealer receives an error message when using eMenu for iPad, how would you advise them to take a screen shot?
Hold down the power and home buttons simultaneously
200
If a dealership uses Reynolds and Reynolds as their DMS provider to import deals, what software is required?
What is an RCI Setup. They will also need to have a folder on the C Drive of the PC labeled DealerTrack.
200
What does the AfterMarket product allow a dealer to perform?
Create and submit contracts for AfterMarket products they have sold to their customers.
300
What path would you take to add a new eMenu product for a dealership?
eMenu>Default Settings>Providers/Products
300
What does the option "Created From" indicate when adding a new eMenu template to an account?
What is the template that will be used to copy existing data into the new template
300
What permissions are required for a user to have access to eMenu for iPad?
eMenu permissions, Mobile Access, and eSign Documents
300
What is the term used to describe an issue where certain fields are not importing into eMenu from a DMS?
What is a Mapping issue
300
What are the three phases of AfterMarket?
Quote Phase Document Creation Phase Remittance Phase
400
Where would you go to enable a new JM&A product for a dealership?
eMenu>Default Settings>Manage Dealer Products
400
How would a DIO restrict product deletion within an eMenu Template?
eMenu>Deal Templates>Select "None" within the product deletion drop down box at the top.
400
What subscription would a dealership have to have before they can purchase eMenu for iPad?
What is eMenu
400
What team aids support with importing issues, mapping issues, and setting up the RIS software?
What is the Integration Team aka Interface Team
400
What eMenu version allows an account to import deals from their DMS into eMenu?
What is Version 4
500
True or False: A dealership can either choose to show either a product logo or name, but cannot display both.
True
500
What is the support Service Level Agreement (SLA) for template changes?
What is 24 Hours
500
Where does the product information that displays within the eMenu for iPad mobile app generate from?
From the list found under Providers/Products tab
500
What causes the error message "No Deals Found" when attempting to import a deal from a DMS into eMenu?
When the deal is in a Capped status
500
What is the path a dealer would follow to import a deal from their DMS into eMenu?
eMenu>Deals>Fill in required information>Import