Scripting
"I have a question about my coverage for my plan"
What is, "I will get you over to our member services team who will be able to assist you better"
Interaction number
What is, History tab
"Salut, nous avons essayé de vous joindre au sujet de la garantie prolongée de vos voitures"
What is, French
ICE
What is, In Case of Emergency
Our callback number
What is, 866-866-5006
"My car was just hit"
What is, "I'm here to help, is anyone hurt"
STID
What is, Vehicle tab
"I have a question about how far I can get towed"
What is, Roadside Assistance
ACR
What is, Automatic Crash Response
Our reference number
What is, Last 4 of interaction number
Handoff Info
What is, "Dispatch before you go Onstar has a reference number of 0000, did you need our callback as well?"
Hardware Unit Status
What is, Unit Information under Vehicle Tab
"I was told to push the red button by the last advisor for technical"
What is, OSTA (Onstar Technical Assistance)
CNXU
What is, Concentrix University
These must be closed before transferring call
What is, Current Activities
"I need help with contacting police"
What is, "I am here to help, What is the emergency?"
LAT/LONG
What is, Vehicle Card, History, or Set Point/Identify
"I think my daughter took my car for a joyride"
What is, SVA/VLAT (stolen vehicle assistance/ vehicle location assistance team)
ISP
What is, Injury Severity Prediction
How long we wait until we will go back to members on hold
"Hi, this is Officer Smith, I want to get a copy of a call from a few weeks ago for an investigation"
What is, "I will get you over to our Executive Relations team, they can assist you"
ICE Contacts
What is, Account Profile Tab
"I need to get data for my car, how do I do that?"
What is, Sales or MST
IVVM
What is, In Vehicle Voice Message
Extension for partners
What is, 63631