Policy and Procedures
Who You Gonna Call?
FIRE!
Codes A-Z
SMH VOL
100
This is something you do every time you enter and exit a patient's room
What is foam in and foam out?
100
This is the number you call, while you are in the hospital, and there is a life-threatening situations
What is 5555?
100
This is the code you will hear when there is a fire in the hospital
What is Code Red?
100
This is the incident that has occured when you hear Code B
What is a Bomb Threat?
100
This is what you do to log your volunteer hours at the beginning and end of every shift
What is clock in and clock out?
200
The call bell light is flashing on a patient's door, you are now in this zone
What is the "No Pass" zone?
200
This is who you call when you wake up with a fever and are scheduled to volunteer
Who is Debra, Mykael, Chris, or Debbie?
200
The acronymn for proper use of a fire extinguisher
What is PASS?
200
This is the incident that has occured when you hear Code A
What is an Abduction?
200
These 2 hospital issued items are required in order to volunteer
What is the SMH polo/jacket and badge?
300
You wear this when cleaning Staxi Chairs
What are gloves?
300
This is the department you call when a patient/family is upset and needs to speak to someone
What is Patient Advocacy?
300
These are 2 items that you will use in order to activate the fire alarm
What is the telephone and pull box?
300
This is the incident that has occured when you hear Code D
What is a Disaster?
300
This is the #1 method of communication used by Volunteer Services staff to keep volunteers informed
What is email?
400
The door card for expired patient's
What is droplet on a leaf or butterfly?
400
The department you call for urgent, but non life-threatening issues
What is Security?
400
The "E" in RACE includes these 2 items
What are fire extinguishers and fire exits?
400
This is the incident that has occured when you hear Code Atlas
What is a Combative Patient/Visitor?
400
These are 3 items you should not wear while on volunteer duty
What are skinny jeans, boots, graphic tees, denim, high heels, etc?
500
While on volunteer duty you learn medical information on your next door neighbor, you go home and share this information with your parents. This is the policy you violated
What is HIPPA/Confidentiality?
500
You are leaving Medical Building South while on an errand and decided to stop by the restroom, upon entering you notice the trashcan is on fire. This is the number you dial
What is 911?
500
The "R" in RACE is the first step in a Fire Emergency
What is rescue?
500
This is the incident that has occured when you hear Code H
What is a Hazardous Spill/Leak?
500
These are the only types of beverages in the cafeteria that are free while on volunteer duty
What are coffee, tea, and fountain sodas?