Emergency Order Types
If a customer calls due a their meter being on Fire. What kind of Service Order is that?
Fire.
"I think I smell something like rotten eggs in my garage. Is that Normal?"
What Emergency Order is this?
Odor Inside Order
In order to avoid damaging underground lines, Who do we recommend customers call prior to digging?
8-1-1 Call Before You Dig
Who can report Emergencies?
Anyone can call and report an emergency
What is the name of the Odorant added to Natural gas to give it that 'Rotten Egg' smell?
Mercaptan
Carbon Monoxide is Lighter or Heavier than air?
Lighter than air
If a meter has been run over by a car. The Meter has been damaged and dragged into the road. There is exposed pipeline that has been damaged and is leaking gas.
What Kind of Emergency Order will we create?
Meter Knock Down Order
"My meter is leaning to the side and I can smell gas. What should I do?"
What Emergency Order is This?
Meter Knock Down Order
The Soap bubble test, the bar hole testing, the CGI indicator
If a call is disconnected after a customer reports an emergency but hasn't completed the scripting what should we do?
Create the Service Order with the information we have already gathered.
at 25%-30% of gas in the air can cause what Symptom's?
Ringing ears, Euphoria, Unexplained behavior responses
What is the chemical sign for Carbon Dioxide?
CO2
If Appliance Flames are larger than normal, The pilot lights won't shut off, or there are loud booming or clanging noises when the appliance kicks on are Indicators for what Emergency?
High Pressure- Pressure Complaint
What Emergency Order is this?
Pressure Complaint/Low Pressure Order
What are some symptoms of Carbon Monoxide Posioning?
DOUBLE JEOPARDY
Give 5 or more Carbon Monoxide Symptoms
Headache, Upset Stomach, Vomiting, Dizziness, Weakness, Chest pain, Shortness of breath, Confusion, Fainting, or Death
If the caller cannot provide an exact address, we will use what to create the service order?
The Field Office Premise
What is a major Component of Natural Gas?
Methane
3, Liquid, Gas, and Solid
Bubbling water in a ditch, Dirt blowing, pavement heaving or splitting are indicators for what Emergency?
A Hit Line
"I was installing my new driveway and now...I don't know what I did but I can smell gas and my yard is hissing at me!"
What kind of Emergency order does this dialog indicate?
A Hit Line
Incorrect or Poorly Handled Emergency Calls are reported to who?
The Public Utilities Commission
If a customer is calling regarding a high bill complaint and mentions that they have been smelling gas, What should we do next?
Create an emergency service order and request that the customer contact us back after emergency has been investigated and discuss the high bill issue at a later time.
at 50% gas accumulation in the air, what Symptoms can people experience?
After a few breath, an individual is confused, disoriented and unable to self rescue from the area (unconscious/immobile)
Natural gas is Highly BLANK, and accumulation can result in fire or explosion.
Flammable/Combustible.
Changes in Vegetation or a heavy concentration of Insects can be a visual indication for what Order?
Odor Outside
"I found some soot and yellow staining around my Hot Water tank. I feel sick all of a sudden. What should I do?"
What Emergency Order is this?
Carbon Monoxide Order
How many EOP Response Levels does Summit Have?
3 Response Levels
What is the ETA for tech arrivals for Emergency orders?
We cannot provide an ETA for technicians. The nearest technician will be dispatched to the emergency premise
at 75% gas accumulation in the air what symptoms will a person experience?
Immediate incapacitation. Death will occur in minutes.
In the event that the customer is Not at home when they contact us regarding an emergency what should we do?
Create the Emergency service order and advise that if nobody is at the premise when the tech arrives he will turn off the gas for safety purposes.