Robbery
Immediately following a robbers exit; how do you know what to do?
Utilize the red folder found in every station throughout the bank.Utilize the red folder found in every station throughout the bank.
What should the first person who arrives at the branch (and has an alarm code) do?
Make sure the exterior of the building has not been tampered with prior to entry.
Who is the primary disaster recovery officer and their alternate?
Primary: Greg Strachan
Alternate: Jim Solomon
Why is it important to notify the branch if your own car or another person’s is being left in the parking lot late into the evening AND/OR into the next morning?
If employee car is left in the parking lot – staff may be delayed leaving trying to clarify if you are in the branch or not to set the alarm properly
If a non-employee car – It may concern staff of something suspicious when exiting the building
*If a car is left overnight, we are to make sure openers know for a smooth opening procedure the next day.
In the event of an out-of-control fire, what 3 things should happen?
-Everyone should evacuate to the safe zone as quickly as possible
-Fire department/911/disaster recovery officer notified
-Notify Express Oil
True or False.
Witnesses and employees must stay where they were during the robbery until dismissed by police.cern, who do you call?
False.
In order to protect any areas that the robbers touched or visited relocate everyone to another location. Witnesses that cannot stay may leave, request ID and contact information for the police. Provide them with a description form.
Do we have an Ambush Code, and if so what is it?
Branch Manager to Annouce
In the event of a disaster, how are employees apprised of when and how to report to work?
Preparis – By one of the supervisors
If an employee is staying late, what should they do?
Notify the retail staff so they set the alarm accordingly
When someone arrives to do maintenance, what is the procedure?
Have them sign in at the teller line and notify the person who called them to the branch
*If the person who called them has not already sent an email the Daphne Branch email group, then an email should be sent notifying the branch who (company) is here to work, roughly as many people as you know will be in the office working, and if they are wearing a uniform or just plain attire.
Where would you find description forms, for individuals to write down their accounts of the incident?
Inside the robbery kit (red folder), found at every station throughout the branch.
What doors are unlocked during the all-clear opening of the bank and are meant to remain open?
Both of the workroom doors
In the event of a hurricane, how has the branch prepared ahead of time?
Each branch has 2 kits made up with emergency items for first aid, protection for bank electronics, as well as documents for bank work.
What helps retail staff know the lending hall has been checked for premise in the evenings, as well as notify lenders have been asked if they are staying late?
The lending hall door being propped open.
What interior doors should be locked when closing the branch?
Workroom Doors
Attic access
Promotional closet
Data room
Cash Room
Who performs each stage of the procedures to follow after a robbery?
There is a primary and secondary listed for each stage. However, any banker can assist with each stage.
Everyone reacts differently during an emergency. So, if the primary freezes up, the second person is out on vacation that day, it truly falls to the next available banker to assist.
If you arrive at the bank and the all clear is not visible, but an employee’s car is parked OutFront what should you do?
Leave the parking lot and come back once a few minutes has passed.
If an employee sights a small fire in the bank, what should they do?
Immediately attempt to extinguish the fire with a fire extinguisher or hose.
Scenario:
The main door to one of the ladies’ restrooms has been sticking and staying propped open slightly all day.
Why might this be something that is relevant to the opener/closer and need to be reported immediately?
If a door sticks, especially causing it to stay propped open this can delay opening. For instance, the person clearing the building may be alarmed and think there is someone in the building.
**Report things as you see them so the maintenance can be done but also so openers can be alerted.
When walking the building for closing duties, what items are counted in the premise check?
No customers in the building
Exterior and Interior doors locked that are required to be so
Blinds are to remain open (the banker in that station is to assist with this)
Lights that are required to be left on, remain on
What are the 3 most important things that should happen simultaneously after the robber leaves?
- Lock ALL doors
-Call 911
-Ensure that no one in the branch needs medical attention. If anyone is injured, make sure this is known on the 911 call. Making sure to give whatever aid is available until medical arrives.
If the opener has taken a long time and the all clear has not been set, how would you proceed?
Call the openers cell phone...
Branch Manager to discuss safe zone and due diligence.
An out-of-control fire requires and employee to call the fire department, what information needs to be provided?
The street address, name of the bank, and if known the location of the fire so they might park in a safe zone.
If a community room group or a client is scheduled to arrive before the lobby opens (9am) the following day, what procedures should be followed prior to closing?
An email should be sent to the Daphne Branch email to notify all bankers, incase there are unusual people here during the opening. If openers have left for the day, a banker should ensure they are texted and aware to ensure no delays at opening.
True or False
*Funnier versions of true or false for extra points
The bank changes the all clear sign every 12 months.
Negative Ghost Rider.
Branch Manager to announce frequency