Definitions
What is an occurrence which threatens the life, or which may result in severe injury or death, of an LADWP employee if extraordinary measures are not taken immediately.
What is an EMERGENCY
WHAT is needed?
WHY is it needed?
WHO needs it?
WHERE is it needed?
What is the information the that needs to be provided to the Electric Trouble Dispatcher
At your request, or if it is determined by the Electric Trouble Dispatcher that another field crew is needed to assist with any activities related to the emergency, a crew will be dispatched to your location.
What is Additional Assistance
When the Electric Trouble Board is informed by the field crew, on scene supervisor, or on scene Line Patrol Mechanic that the certain conditions have been met, the Electric Trouble Dispatcher will do this.
What is Declare the Emergency Over.
Emergency Line direct to the ETB rings on Metro and Valley
What is 1-213-250-7898
Internal Line X74111
Occurrences where a private citizen is injured or at risk of injury that does not involve an LADWP employee or LADWP assets.
What are NON-EMERGENCIES
Circuit De-Energized, Paramedics, Fire Department, Police Department, Urban Search & Rescue, Etc..
What is the Field Unit Response to "WHAT is needed?"
Provide the Electric Trouble Dispatcher with the facility the employee will be transported to, who will be following the ambulance, and a contact number for the following employee.
What is the information given to the Electric Trouble Dispatcher if an employee will be transported by ambulance.
LADWP vehicle breakdowns, flat tires, and minor accidents involving LADWP vehicles where none of the involved parties suffer injuries.
LADWP NON-EMERGENCIES
Electrical contact, physical injury, health/medical related injury, traffic related injury, real or perceived threats requiring law enforcement.
What is the Field Unit Response to "WHY is it needed?"
The following employee calls the Electric Trouble Board via landline as soon as practicable.
The On-Duty Senior Electric Trouble Dispatcher will have a workers compensation number to provide to the healthcare providers
What is the information to report to the Electric Trouble Dispatcher upon arrival to the medical facility.
For Non-Emergency issues to report the occurrence involving non-LADWP employees.
What is 911
Male/Female, age, current condition (unconscious, breathing, bleeding, etc..), any other pertinent information.
What is the Field Unit Response to "WHO needs it?"
You are unable to contact the proper first responders for a Non-Emergency
What is caused to call one of the Electric Trouble Board “800” numbers for assistance.
Employee name(s), classification, employee #, supervisor name and contact number, nature of work and injury, location of the incident, a contact phone number in the event communications are lost.
What is the Field Unit Response to "WHO needs it?"