FIRE
What kind of call is it when a firefighter's desperate cry for help, a signal that their life is in immediate danger.
Mayday Call
Attentive listening by the receiver ensures better comprehension and allows for appropriate feedback.
Active Listening
When communicating, it is crucial to maintain a ______ and ______ voice while speaking.
Calm & Clear
11
Out of Service- Personal
ALS
Advanced Life Support
A truck which provides additional air supplies to the firefighters on scene.
Air Truck
Understanding the perspectives of other fosters effective communication and relationship building
Empathy
PST’s actions during a Mayday call can make the difference between _____ and _____.
Life & Death
40
Subject Possibly Wanted
HIPAA
Health Insurance Probability and Accountability Act
A specialty vehicle used exclusively for aircraft firefighting.
Aircraft Rescue Firefighting Vehicle (ARFF)
Being aware of cultural differences helps avoid misunderstandings and promotes respectful communication.
Cultural Sensitivity
Avoid ______ and technical terms: use simple, direct language that callers can easily understand.
Jargon
35
Intoxicated Person
MCI
Multi-Casualty Incident
Established for communities prone to wildfires, outlining risk mitigation strategies and response protocols.
Community Wildfire Protection Plan (CWPP)
The ability to change circumstances and quickly adjust their approach based on evolving details during an emergency
Adaptability
A ______ Alert is issued for a missing elderly person, often with dementia or cognitive impairment, who may be in danger.
Silver Alert
Case Filing/Deposition
CBRN
Chemical Biological Radiological Nuclear
When gathering information from another firefighter about a situation, what are the three direct questions most important to gather crucial details
Location, Nature of Distress, and Injuries
PSTs must be able to make decisions in the absence of direct policy and supervision, while also anticipating the needs of callers or field units.
Self-Initiated Decision Making
Communication Relay: Act as a relay between the ______ and ______ units. Clearly relay all gathered information, updates, and the firefighter's location.
Firefighter & responding
217
Accident With Possible Injuries
ARFF
Aircraft Rescue Firefighting Vehicle