Electrical ER
This is the template we use for electrical emergencies.
What is Emergency Responses, Electrical
This is the team we transfer the call to
Who is Scheduling?
This odd shaped shark sweeps its head back and forth to feed primarily on rays
What is a Hammer Head Shark?
This template is used when we are providing updates on project's status.
What is the project update?
You can find the contract by using what keyboard function?
What is Control F?
This is not considered an emergency response.
What is a Convenience?
The customer may be responsible for this if the leak is not solar related.
What is a Truck Roll Fee?
This Roman god is also a stellar body that is no longer a planet
What is Pluto?
This blocks a task
What is a incomplete ticket and unresolved task?
The Finance Data is found in these two locations
Where are the Scope of Work and Project Details?
We open one of these to communicate with the Branch about the electrical emergency.
What is a Ticket?
This is the timeframe that the Branch will be out to investigate the RLI
What is 24-48 hours?
This Legendary pirate lost their ship off the coast of the Carolinas
Who is Black Beard?
To complete the call, you need to complete these three things.
What is set expectations, leave a unified note, and create a customer contact task?
This action with your cursor can provide answers to most questions.
What is hovering?
Refrigerator, air conditioning, and clean water are examples of this.
What are Key Loads?
The customer will send pictures to this email address.
What is Customersupport@freedomforever.com
This is the largest species of dolphin
What is the killer whale?
This is where most of the information regarding the project's status can be found
Where is Pipeline?
This is the list of all adders on a project
What is the SOW?
We will no longer action electrical emergencies after this timeframe.
What is 30 days
We open this before sending the customer to get their Roof Leak Investigation Scheduled.
What is the Schedule RLI Task?
There are how many species of Sharks?
Over 600
This is the order to investigate solar projects
What is Project Details>Timeline>Snapshot>Pipeline>Tickets>Unified Notes
These two things are required on every call