Orders
Emergency
High Priority
Non-Emergency
What is a service order?
Customer is nauseous and complains of an alarm going off.
What is a Carbon Monoxide (CO) Order?
CH Application used to determine gas within one mile.
What is the Gas Mapping Application?
Spectrum calls and reports issue with wiring.
What is Hot Ground/Cable TV?
Order type: Check Secondary.
This area in the territory does not have gas lines.
What is Ellenville NY?
Customer reports rotten egg smell.
What is a Gas Odor order?
When bulbs are bursting during high low voltage, this is advised.
What is turn off main breaker?
This should be asked when customer reports no gas order.
What is how many gas appliances are at the location?
The Central Hudson employee that reports to a Gas Odor order.
What is a Commercial Representative?
A caller that reports an issue but is not at the location.
What is a Passerby?
Customer reports no lights.
What is a Trouble Order?
The number of characters allowed in the Notes and Remarks section of a service order.
What is 120 charcaters?
CH Application used to find an address with a pole #.
What is the Electric Mapping Application?
Ext 7399
What is Dispatch Gas & CO extention?
The application that receives Trouble Orders.
What is OMS?
Contractor reports hitting underground power lines.
What is an Electric Dig-In?
The amount of distance a customer should stay when there is a gas odor reported?
What is 300 feet?
Contact Center will call 9-1-1.
What is CO Condition and Propane in Non-Gas Area order?
The amount of distance that a customer should stay when a wire down is reported.
What is 30 feet?
For a dig-in, the contractor's information is needed for this department to investigate.
What is the Claims Department?
Trouble Order, Gas Odor Order and Carbon Monoxide Order.
What is an Emergency Order?
Customer reports tree on wire.
What is a Trouble Order?
Fire, High/Low Voltage, Gas Pressure/No Gas
What is a High Priority Service Order?
The type of order created for a tree above wire.
What is a Non-Emergency service order?
A knowledge repository that houses information and click steps.
What is OPSS?