Scam/Fraud Trends
Customer meets individual online and develops relationship and then the recipient asks for money for an impending crisis.
Customer will insist they know scammer well and trust them implicitly, however; they have never actually met in person
What is a romance scam?
What is wire cut-off time?
What is 5:45 PM?
Used to locate customer account information such as balance, name and address.
What is customer assist?
Notable red flags in this system include tokens tagged as Fraud-Scam by external banks, suspicious token activation at multiple banks within less than a year, and cases where the recipient has a different name than the customer.
What is Zelle Directory?
Fake landlords request deposits or rent payments via Zelle for properties that are not actually available.
What is a rental scam?
Where can we see EIV check images and EWS search results for wires in LAD?
What is a recipient data tab?
Allows for actions like deactivating online access, invalidating tokens, setting or removing suspicious statuses, and performing customer searches.
What is Admin Tool?
Refers to the addition of a new computer or mobile phone to a customer's profile, which is used to remember the device for accessing online services
What is add device?
Are only accepted within 72 hours of a declined alert and must meet specific criteria, such as no template changes for the recipient
What is a resubmission?
Scammer buys merchandise online and then claims mailed wrong payment amount in error
Seller is asked to deposit the 'wrong' check anyway and to return the 'excess' amount to scammer
What is overpayment scam?
Ownership is required for this long in a self-to-self transaction
What is 90 days?
It also includes features like the Event Viewer, which allows specialists to view authentication methods attempted and their results (pass/fail)
What is Customer Authentication Tool?
When the customer accesses documents detailing information such as previous balance, account balance outstanding at the beginning of the billing cycle, identification of each transaction, credits, balance on which interest charge is computed, address for notice of billing errors, due date, and late payment costs.
What are statement views?
A third party verification tool used to establish ownership and verify recipient information with external banks.
What is Early Warning System(EWS)?
The awful name comes from scammers fattening up their victim over weeks and months, building friendly, trusted relationships before convincing them to invest in legitimate looking cryptocurrency platforms. The scammers control the platforms and will eventually take the money and disappear.
What is pig butchering scam?
Eight digit code generated to customer required to log in and obtain secure cookies for all new enrollments, password resets, certain payment features, and when device isn't recognized.
What is MMGAC?
Provides search capabilities for retrieving data and images such as checks (front and back), statements and transactions
What is Enterprise Image Viewer (EIV)?
Banks track this unique numerical identifier assigned to a device during online transactions to detect a user's location and service provider.
What is IP address?
Refer to pending cash deposits or on-us check deposits made the same day. These are considered good funds and do not require additional verification.
What are BTQ Deposits?
Fraudsters are targeting outgoing wires to _____ and _______ companies by breaching into the company's email and communicating with customer. Our Chase customers believe that the intended wire is going to a valid _____/_____ company.
What is title/escrow?
Investment Company, College/ University, Title/ Escrow Company, Legal firm/ Lawyer, Payroll Company, Mortgage Company
What is Special Consideration LOB?
Used to view up to 15 months of Automated Clearing House (ACH) transaction details. Used to verify ACH transactions < 3 business days?
What is eServe?
Refers to changes in the settings of a device that has previously accessed an online profile. These changes can include modifications to browser plug-ins, browser type and version, HTTP headers (User Agent), IP address, operating system, screen resolution and depth, and user preferences such as language and time zone settings
What is machine drift?
PCS, PCD, PWM, JPMA, Bear Stearns clients are identified as this.