Emotions
In which century did the scientific approach to studying emotions appear?
19th century
Those with high emotional intelligence make more money than those with a low EQ. How much more money is made per year?
People who have a high degree of EQ make an average of almost $30,000 more per year compared to those with low emotional intelligence.
Which can be changed?
EQ - IQ does not really change
Name an outcome of leading with emotional intelligence
Happier and more engaged employees
Higher productivity
A decrease in employee turnover
Overall improved outcomes for a company
Should you respond or react to conflict?
Respond
How many basic emotions are there?
8
True or false: emotionally intelligent employees are higher performers in the workplace
False, there is no conclusive evidence supporting this
Which is being described by the following?
- visual processing
- working memory
- fluid and quantitative reasoning
IQ. EQ is described as:
- identifying emotions
- relating to others
- social communication
Does being emotionally intelligent make you more self-aware?
Yes
This type of feedback can be used to develop your self-awareness
360 degree feedback where you get feedback from your superior, your subordinates and those on the same level as you
Name four basic emotions
1. Joy, 2. Sadness, 3. Fear, 4. Disgust, 5. Surprise, 6. Anticipation, 7. Anger, 8. Trust
In what year was the term "emotional quotient" coined?
1985
Which is more important?
One is not more important than the other.
In what workplace settings is emotional intelligence considered the most important
Settings where workers tend to work in groups rather than individuals
Name two ways to improve self-regulations
1. Create a schedule and stick to it to avoid procrastinating
2. Improve eating habits
3. Exercise regularly
Are emotions, feelings and moods the same?
No
True or false: the emotionally intelligent are more motivated
True, these people are able to mobilize and utilize their emotions, and they are motivated to manage tasks and problem-solve obstacles
Daniel Goleman popularized this quotient
EQ
His model includes: self-awareness, self-management, social awareness, and relationship management
Eight hours of company time in gossip and other unproductive activities can be caused by this
Unaddressed conflict
This is an honest indicator of another person’s attitude, opinion, and position
Non-verbal cues/communication, like body language
Which lasts longer, emotions or memories?
Emotions
Many people can remember how the emotionally felt during a certain situation, even if the finer details are hazy.
What are the five main components of the emotional intelligence mixed model?
Self-awareness
Self-regulation
Social skills
Motivation
Empathy
The amygdala (in the brain) is not used by this quotient
IQ
EQ uses both the amygdala, which is the trigger point of emotion, and the prefrontal cortex, which helps in reasoning, inhibition and decision making
Name the 3 tests that companies use as a proxy for EI measurement
Myers-Briggs, CliftonStrengths and The Color Code
Name three things you should avoid doing when working to improve your emotional intelligence
Over criticism, selfishness, negativity, complaining, comparison with others