Show:
Self-Awareness
Self-Regulation/Management
Member Scenarios
Conflict Management
EI
100
The ability to be aware of your emotional state and actions
what is self-awareness
100
True or False. You are practicing self regulation when you are punching in car windshields because you were cut off.
what is false.
100

True or False: giving compliments on good work to employees is a good motivator

what is true

100

True or False- Conflict is always negative. 

What is False. Conflict can be positive or negative.

100

True or False- Emotional Intelligence is what you are born with.

What is False. EI is learned while IQ is what you are born with. 

200
a boss is constantly interrupting her employee, what is she lacking
what is self awareness
200
what does the hulk represent when he is Dr. Banner (i.e. not transforming into the hulk)?
what is self management
200
give three examples of external factors that drive motivation
money titles status family
200

What is an example of Positive Conflict?

What is bringing up something that bothers you, something you disagree with, or uncovering the truth.

200
True or False. Empathy can be learned.
what is true.
300
being able to know yourself and how you react in public settings
what is knowing your strengths and weaknesses
300
not overreacting to emotional situations and managing stress
what is self control
300

desire to achieve or better oneself within a company is an example of what kind of motivation driver?

what is internal factor.

300

True or False 

what is cognitive empathy.

300
True or False. Empathy is more important to job performance in some cultures than others.
what is true.
400
What are the elements of social awareness?
what are: - emotional effects - know your strengths and weaknesses - self-confidence
400
poor self-management A boss screams angrily at an employee in front of customers over the way she folded jeans. What is this an example of?
what is poor self-management
400

We inform a member of a feature on the account i.e. ATM rebates. The USD notes mention we’ve addressed the member specifically on this item. The member says, “Well no one ever told me that, I wish I would have known sooner.” and starts getting upset. Using High Level EI, how do we react? 

What is recognize the specific scenario. Apologize. Recognize their emotion (authentically). Ask open ended questions. Thank them. 

400
what is the most important single ingredient in the formula of success is knowing how to get along with people
what is social skills.
400
what is knowing how the person feels and what they might be thinking?
what is cognitive empathy.
500
True or False. Group 1 will eat donuts today and/or the winners will give Group 1 donuts.
what is true.
500
what is impulse control? not reacting on your first emotional response or considering the situation are examples of what?
what is impulse control?
500

We inform a member of a feature on the account i.e. ATM rebates. The USD notes mention we’ve addressed the member specifically on this item. The member says, “Well no one ever told me that, I wish I would have known sooner.” and starts getting upset. What is the root cause of this conflict?

What is the member does not know how to work the feature, or the member does not remember 

500
what is false. True or False. Social skills are the skills we use to communicate and interact with each other verbally.
what is false.
500
what are the 5 core components of empathy in the workplace?
what is 1. understanding others 2. developing others 3. service orientation 4. leveraging diversity 5. political awareness