What is...
Self-Regulation
Involves controlling one’s behaviour, emotions, and thoughts in the pursuit of long-term goals.
the ability to manage disruptive emotions and impulses.
You think before you speak.
This is when you work well with others, communicate clearly, and help create a positive work environment.
What is EQ?
Placing yourself in someone else's _________, is an example of empathy.
Shoes
These are the skills we use to communicate and interact with each other!
Noticing someone’s tone of voice or body language uses this skill.
What is social awareness? or social skills
Self-Awareness
Conscious knowledge of one’s own character, feelings, motives, and desires
What would display self-awareness and self-regulation in the workplace?
Your manager gives you constructive criticism and you use it to improve instead of getting defensive.
What is the difference between empathy and sympathy?
This is when you understand and share someone’s feelings, while the other is when you feel sorry for them without truly putting yourself in their shoes.
What is non-verbal communication?
How many elements of emotional Intelligence is there?
5
Empathy
The ability to understand and share the feelings of another.
When you can put yourself in another person’s shoes.
The ability to imagine what someone else is thinking or feeling.
What is an example of emotional regulation at work?
You’re feeling frustrated at work but choose to stay calm and professional instead of snapping at a coworker or customer
This type of listening involves full attention, eye contact, and not interrupting.
What is verbal communication?
How can you improve your EQ?
Self reflection, journaling, work on understanding others, practice mindfulness, practice active listening, ask for feedback
Motivation
The reason or reasons one has for acting or behaving in a particular way.
Working towards your goals.
The process that initiates, guides, and maintains goal-oriented behaviours.
It is what causes you to act.
Involves the biological, emotional, social, and cognitive forces that activate behaviour.
The condition of being eager to act or work.
Why is it important to have emotional intelligence in the workplace?
Involves controlling one’s behaviour, emotions, and thoughts in the pursuit of long-term goals.
the ability to manage disruptive emotions and impulses.
You think before you speak.
What is validating feelings?
This action shows empathy by acknowledging someone’s feelings, even if you don’t agree.
following social cues, reading body language, showing empathy, etc
Taking a moment to pause before reacting is an example of using this EQ skill.
Self-Regulation
Emotional Intelligence
Emotional intelligence (otherwise known as emotional quotient pr EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
What happens when there is low EQ in the workplace?
Low EQ workplaces experience high turnover, burnout, low productivity, and declining sales. These symptoms affect the bottom line.
What is being present?
Putting away distractions like your phone during a conversation helps you practice this skill.
This is when you handle disagreements with coworkers in a calm, respectful way to find a solution.
What is conflict resolution?
Asking someone how they feel instead of assuming shows this.
Empathy