History
Coined the term "Emotional Intelligence".
Who are Peter Salovey and John D. Mayer
Recording and reflecting on how daily emotions influenced interactions and decision-making.
What is journaling?
Define Empathy.
What is the ability to understand the emotions of others, see perspectives, and care about their concerns?
Created Maslow's hierarchy of needs.
Who is Abraham Maslow?
Define active listening.
What is hiding distractions, focusing on the speaker, and showing engagement with non-verbal cues.
Define conflict management:
What is navigating disagreements constructively without escalating tension?
He wrote a book arguing that emotional intelligence is more important than IQ.
Who is Daniel Goodman?
Maintaining a non-judgmental or unbiased attitude towards others and oneself.
What is open-mindedness?
Define emotional intelligence.
What is the ability to recognize, understand, manage, and utilize emotions effectively in oneself and in others?
He introduced "social intelligence" in the 1920s, defining it as the ability to understand and manage people
Who is Edward Thorndike?
Actively seeking feedback from your manager, colleagues, peers, or a test module.
What is an Emotional Intelligence Assessment?
The ability to pause, think, and resist immediate, emotional reactions.
What is impulse control?
Name one element of Maslow's hierarchy of needs.
How would an emotionally intelligent individual handle conflict?
What is addressing the issue directly?
Name the five elements of emotional intelligence?
What are Self-awareness, self-regulation, motivation, empathy, and social skills.