Awareness of others' feelings, needs and concerns.
What is empathy.
100
Working with others toward shared goals.
What is Collaboration and Cooperation.
100
Striving to improve or meet a standard of excellence.
What is Achievement Drive.
100
Flexibility in handling change.
What is Adaptability.
100
True or False: In a national survey of what employers are looking for in entry-level workers, specific technical skills are now less important than the underlying ability to learn on the job.
What is True.
200
Adeptness at inducing desirable responses in others.
What is Social Skills.
200
Negotiating and resolving differences.
What is Conflict Management.
200
Keeping disruptive emotions and impulses in check.
What is Self-Control.
200
Recognizing one's emotions and their effects.
What is Emotional Awareness.
200
True or False: IQ measurement of human intelligence always correlated positively with work performance.
What is False.
300
Sensing others' feelings and perspectives; taking an active interest in their concerns.
What is Understanding Others.
300
Wielding effective tactics for persuasion.
What is Influence.
300
Taking responsibility for personal performance.
What is Conscientiousness.
300
Knowing one's own strengths and limits.
What is Accurate Self-Assessment.
300
A personal trait or set of habits that leads to more effective or superior job performance.
What is a Competence.
400
Sensing others' development needs and bolstering their abilities.
What is Developing Others.
400
Cultivating opportunities through different kinds of people.
What is Leveraging Diversity.
400
Readiness to act on opportunities.
What is Initiative.
400
Aligning with the goals of the group or organization.
What is Commitment.
400
Our _______ determines our potential for learning the practical skills that are based on its five elements: self-awareness, motivation, self-regulation, empathy, and adeptness in relationships.
What is Emotional Intelligence.
500
Anticipating, recognizing, and meeting customers' needs.
What is Service Orientation.
500
Reading a group's emotional currents and power relationships.
What is Political Awareness.
500
Maintaining standards of honesty and integrity.
What is Trustworthiness.
500
Persistence in pursuing goals despite obstacles and setbacks.
What is Optimism.
500
This author wrote the book on emotional intelligence that brought about the concept's popularity in the general public and in the workplace environment.