General Emotion/Mood
True or False: Negative Emotions are considered a bad thing.
False! Negative emotions often help us get things done and be detail oriented in our work.
Which theory states that specific workplace events trigger emotional reactions, which in turn influence employee attitudes, behaviors, and job satisfaction?
Affective events theory (AET)
Emotions are considered a VERY important part in what industry we discussed?
Retail
True or False: emotional triggers and short term emotions won't accumulate, so we don't need to worry about them.
False!
True or false: pressure usually increases communication and decision making quality.
False!
Describe the difference between positive and negative emotions.
Positive emotions feel pleasant and broaden focus, while negative emotions feel unpleasant but help identify problems and trigger action.
Which theory refers to the process employees express emotions that are desired or required by the job/organization even though those emotions do not genuinely reflect how they truly feel?
Emotional labour as emotional regulation
What might some symptoms of burnout look like at work?
Physical and mental exhaustion, prolonged stress, drop in productivity, detachment, etc.
True or False: A system isn't necessary, as long as there are good empathetic individuals, we are fine.
False! An authentic system is important for the long run.
Explain how "always be positive" culture can actually have a negative effect on the workplace.
Often referred to as toxic positivity, can be harmful because it pressures individuals to suppress authentic emotions, invalidating genuine experiences of distress, pain, or sadness.
Explain the difference between emotions and moods.
Emotions are intense, short-lived, and specific reactions to events. Moods are longer-lasting, lower-intensity, and more general emotional states.
What is the primary focus of the AET theory?
Causes and Consequences
Which industry we discussed had the highest burnout prevalence?
Healthcare
How might we manage emotional triggers? (AET)
Identify recurring stressors or redesign tasks/processes
What does authentic regulation mean?
The practice of managing emotions and behaviors in alignment with one’s true self, values, and integrity, rather than forcing calm or suppressing emotions to meet external expectations.
What is emotional contagion?
The unconscious mimicry of others' emotions, facial expressions, and behaviors, causing people to "catch" emotions.
What is the primary focus of the emotional labour as emotional regulation theory?
Emotional processing
Which industry we discussed consisted of less visible emotions?
Technology
What are some costs associated with bad organizational culture?
Disengagement, employee turnover, decreased innovation, reputation damage, poor leadership, etc.
What are some examples of how leaders can build psychological safety at work?
Establishing norms for failure, deomstrating vulnerability, facilitating spaces for new ideas, embracing conflict, celebrating wins, etc.
What are the 7 universal emotions?
Anger, Contempt, Disgust, Fear, Happiness, Sadness, and Surprise.
Explain deep acting and surface acting.
Surface acting is faking required emotions to meet workplace expectations without changing internal feelings. Deep acting is modifying inner emotions to genuinely feel the required emotions.
What is "technostress"?
The physical, mental, and emotional strain caused by the inability to cope with new computer technologies, constant digital connectivity, and information overload.
What were the 3 key findings from our interviews?
1. High pressure events may trigger emotional reactions that change behavior
2. Emotional reactions have the power to override rational decision making
3. Unsupported emotional regulation leads to performance deterioration
What are the consequences of poor organizational systems for emotional health?
Employee health (both physical and mental), decreased performance, turnover rates, higher legal risk and costs, etc.