Display rule in the US that encourages closed, unexpressive males
What is the cowboy syndrome?
100
Taking responsibility for your own feelings
What is Owning feelings?
100
Long pauses, excessive fidgeting, and eye avoidance are what type of cue.
What is a non-verbal cue?
100
Combinations of Primary emotions are also called __________ Emotions.
What is Blended emotions?
200
Pleasure, Delight, Cheer, Bliss, Happiness
What is Joy?
200
_______________ can cause you to repress emotions because you do not want to experience rejection or show weakness.
What is fear?
Also acceptable: anxiety, worry
200
A way to own your statements rather than blame others in statements is to use ______ messages.
What is an I-message?
200
This type of listening technique encourages the other person to talk if he or she wants
What is active listening?
200
Emotions passing from one person to another
What is emotional contagion?
300
Joy + Trust = This blended emotion
What is Love?
300
The lack of interpersonal skills is the biggest obstacle to _______________ communication
What is emotional communication?
300
Conflicted feelings can also be called__________ feelings.
What are Mixed Feelings?
300
To see a situation from the point of view of the speaker
What is empathy?
300
Emotions used to control a situation or person for one's own purpose
What is Strategic Emotionality?
400
Antonym for Sadness
What is Happiness?
Also acceptable: joy, cheer, gladness
400
When fear helps us make good choices it is _________. When fear debilitates us it is ____________.
What is adaptive and maladaptive?
400
The skills for expressing and responding to the emotions of others
What is Emotional Competence?
400
Watch what you say because you cannot take it back. This is also none as ___________ of communication
What is Irreversibility of Communication?
400
These rules govern which emotions are permissible and which are not.
What are display rules?
500
Name five basic emotions
What are joy, trust, fear, surprise, sadness, disgust, anger, anticipation?
500
Name two obstacles to communicating emotions
What are Society's Rules & Customs, Fear and Inadequate Interpersonal skills?
500
Name three skills for communication emotions.
What is Self-awareness, being specific, addressing mixed feelings, anchoring emotions in the present, owning your own feelings, respecting boundaries, and asking for what you want?
500
It is important to ____________ on the other person and not shift attention to yourself.