Communication Skills
What is the term for listening carefully and showing you understand what someone is saying?
Active Listening.
What is the word for working well with others to achieve a goal?
Teamwork.
What is a tool you can use to plan your day or week?
Daily planner, phone or email calendar.
What is the first step to solving a problem?
Identifying the problem.
What does it mean to "dress professionally?"
Wearing appropriate and neat clothing for that type of work.
Name one example of non-verbal communication.
Body language, facial expressions, or gestures.
Name one way to show respect for a teammate’s ideas.
Active listening or positive feedback.
What’s it called when you do the most important tasks first?
Prioritizing.
What should you do if you’re unsure how to solve a problem?
Ask for help or advice, especially from those who may have had the same problem.
Name one way to make a good first impression.
Smiling. Making good eye contact. Giving a firm handshake.
What is the best way to start an email to a potential employer?
A greeting like "Dear [Name]" or "Hello."
"Respectfully" to end an email.
What should you do if you and a teammate disagree?
Discuss calmly and find a compromise.
Name a way to avoid distractions while working on a task.
Turning off notifications, keep phone away, find a quiet work space.
What’s the term for thinking of multiple possible solutions, either alone or with a group?
Brainstorming.
What’s the term for arriving on time or early to work?
Punctuality. "Early is on time, on time is late, and late is unacceptable."
Why is it important to avoid slang in professional communication?
It may seem unprofessional or unclear.
What is the term for dividing tasks among group members?
Delegation.
How can you estimate how long a task will take?
Break into smaller parts that you know how long should take. Chunking.
Why is it important to learn from mistakes?
To avoid repeating them and improving on them in the future.
Why is a positive attitude important in the workplace?
Because it encourages others and helps solve challenges.
What’s the term for adjusting your communication style based on who you’re speaking with?
Audience awareness, target audience, or tailored communication.
Why is it important to celebrate a team’s success?
Builds morale, motivation and camaraderie.
What’s the term for finishing work by the time it’s due?
Meeting a deadline.
What is the term for staying calm under pressure while solving a problem?
Keeping composure.
What is it called when you take responsibility for your actions at work?
Taking accountability.