Job Interview
7. Which of the following should NOT be included on a resume?
A. Education
B. Work experience
C. Social Security Number
D. Job goals or objectives
The cooperation of co-workers to achieve one or more goals
What is Team Work
Work habits that are the foundation of a person's ability to do his or her job are called
Software that allows users to search the internet is called
What is Browser
Which of the following is NOT a customer service rule of thumb?
A. Promise the customer a fix, no matter what.
B. Listen to your customers.
C. Deal with complaints.
D. Be helpful - even if there’s no immediate profit in it.
What is A., Promise the customer a fix, no matter what.
11. Which of the following items should never be left out of a portfolio?
A. Resume
B. Photos or videos of work or projects
C. Competency profile
D. Certificates of awards received or recognition
What is B., Photos or videos of work or projects
Which of the following products is designed to assist in time management efforts?
A. Electronic Scheduler
B. Clock
C. Ipod
D. Scientific Calculator
What is A., Electronic Scheduler
Aware of the effects of your statements and actions on others
An understanding of how computers work and what they are used for
What is Computer literacy
Which of the following statements about customer service is NOT true?
A. Customer service is defined as the ability to understand and effectively respond to the customer’s needs and concerns.
B. A business depends on meeting the needs and wants of its customers.
C. Internal customers pay back the organization with productivity.
D. Over time, poor customer service does not cost an organization money.
What is D., Over time, poor customer service does not cost an organization money.
Professional letters of recommendation should come from your:
A. Clergy
B. Close Friends
C. Parents
D. Supervisors
A type of discrimination that results from unwelcome sexual advances or other verbal or physical behavior with sexual overtones
Meeting people and remembering names belong to which of the following etiquette categories?
A. Meal Manners
B. Correspondence
C. Introductions
D. Business Card Use
Software that stores, organizes, and retrieves information
Typically, good customer service does NOT:
A. Cost a company more than it saves.
B. Bring in new customers.
C. Assist in retaining old customers.
D. Need to happen at all levels of an organization.
What is A., Cost a company more than it saves.
Of the following individuals, who should NOT be used as a reference on a job application?
A. Your boss
B. Your teachers
C. Your friend who does the same job
D. Your co-worker at your current job
What is C., Your friend who does the same job
Which of the following is the correct definition of a control chart?
A. A drawing or diagram used to compare data
B. Includes statistically calculated upper and lower limits, used to monitor variation
C. Represents a sequence of events, actions or decisions
D. A drawing or diagram that shows relationship between a set of things
What is B., Includes statistically calculated upper and lower limits, used to monitor variation
Which of the following actions on a company computer would be considered ethical?
A. Spending time on personal emails and chat rooms
B. Sending emails to coworkers
C. Distributing confidential information
D. Looking at inappropriate pictures on the Internet
What is B.,Sending emails to coworkers
Software used to layout text and graphics for publication
What is Desktop publishing
The active process of building relationships and sharing of resources.
Following a job interview, it is considered good etiquette to:
A. Telephone the next day.
B. Stop by the office within a week of the interview.
C. Send a thank you note or follow-up letter.
D. Wait three days and then telephone
what is C., Send a thank you note or follow-up letter.
Which of the following is MOST associated with workplace culture?
A. The amount of flexibility you have in taking your lunch break
B. The description of benefits in the employee handbook
C. The company strategic plan
D. The company organizational chart
What is B., The description of benefits in the employee handbook
Your boss has asked for your input in evaluating a job trainee. Which of the following statements would be INAPPROPRIATE?
A. She is young and married so she may have children and need medical leave.
B. She is a quick learner.
C. She has good technology skills.
D. She wastes a lot of time during working hours texting friends.
What is A., She is young and married so she may have children and need medical leave.
Electronic communications network that connects computer networks around the world
A communication delivered through speech or signals, or in writing.