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personality traits, social graces, communication, language, personal habits, etc that characterize relationships with other people
soft skills
sticking to a plan - never giving up
perserverance
keeping secrets
confidentiality
feeling or showing honor or esteem for someone or something
respect
Communication that does not involve actually speaking or using words
Non-Verbal Communication
following moral and ethical principles and doing what you say you will do
integrity
on time - not late
punctual
a belief in working diligently
work ethic
effectively using the minutes, hours and days to accomplish your goals
time management
Communication that does involve speaking and using words
Verbal Communication
ability to lead a group of people while delegating, communicating and inspiring effectively
leadership
process to reach an agreement when disagreeing with someone
conflict resolution
feeling of responsibility to your job and the goals of the company
commitment
focusing on delivering a quality product and always looking for ways to improve
healthy competition
Communication between two or more people
Interpersonal Communication
thinking of how what you are doing relates to the rest of the world
global perspective
making your own decisions and organizing your own work instead of having to be told step by step how to do your work
self direction
using formal and informal learning opportunities throughout life to improve skills needed for work
lifelong learning
set of moral rules that govern how businesses operate, how decisions are made and how employees are treated
business ethics
Courtesy, consideration and manners in the workplace to include how you act, dress, and what you say
Professionalism
employers want their employees healthy so that can come to work every day
health/fitness
taking care of the customer's needs by providing professional, helpful, high quality service
customer service
two or more people working together to achieve a common goal
collaboration
Being aware of your own emotions, responding to them appropriately, and then doing the same with the emotions of other people.
What is emotional intelligence?
Being aware that cultural differences exist and have an effect on values, learning and behavior
Cultural Sensitivity