Communication
What should you do if you are scheduled to work on a holiday when you made plans with your family?
A. Don't show up to work
B. Cancel your plans
C. Ask another coworker to cover your shift
B. Cancel your plans
or
C. Ask another coworker to cover your shift
Your shift starts at 3:00pm and you are working for 3 hours. What time will your shift end?
A. 6:00pm
B. 9:00pm
C. 5:00pm
A. 6:00pm
What strategy can you use to make sure you always complete an unfamiliar work task to manager expectations?
A. Ask for a visual or picture of how the finished task should look
B. Ask a coworker
C. Pretend you didn't hear your manager
A. Ask for a visual or picture of how the finished task should look
If you are working in a room by yourself, is it okay to stop working and take a break whenever you want?
A. Yes-no one will know
B. It depends on who your manager is
C. No-just because you aren't being monitored doesn't mean you stop working
C. No-just because you aren't being monitored doesn't mean you stop working
What is more important:
Talking to a coworker
or
Helping a customer
Helping a customer
What three things should you say when answering the business phone at work?
A. Hello, name of business, and how can I help you
B. Hi, your name, and how can I help you
C. What's up, name of business, and how can I help you
A. Hello, name of business, and how can I help you
Is it better to arrive at work 30 minutes early or 5 minutes late?
A. 5 minutes late
B. 30 minutes early
C. Neither
B. 30 minutes early
You are in the middle of completing a work task that will take about 30 more minutes to finish, but your shift is ending now. What should you do?
A. Stay and complete it
B. Leave and don't say anything
C. Let your manager know about the situation
C. Let your manager know about the situation
How can you be a good teammate when your coworker has a birthday?
A. Give them $100
B. Don't say anything
C. Wish them happy birthday
C. Wish them happy birthday
What should you do after you finish one work task?
A. Play on your phone
B. Play a game
C. Start another work task
C. Start another work task
Your manager's door is closed, but you need to ask them a question for a customer. What should you do?
A. Open the door
B. Knock on the door
C. Tell the customer you don't know
B. Knock on the door
If you worked from 4:00pm-8:00pm, how many hours did you work?
A. 4 hours
B. 3 hours
C. 1 hour
A. 4 hours
Why is it important to keep a shared workspace clean and organized?
A. Other coworkers should not have to clean up after you-work as a team.
B. You really don't have to-let someone else do it.
C. Because your mom told you to.
A. Other coworkers should not have to clean up after you-work as a team.
You are in the middle of completing a work task when your shift ends. What should you do?
A. Leave
B. If it'll only take a few minutes to complete it then finish it
C. Tell the manager
B. If it'll only take a few minutes to complete it then finish it
You like to work alone, but a coworker is there to help finish a task faster. Is this okay?
A. No, it's your job
B. Yes, accepting help from a coworker is great teamwork
C. I don't know
B. Yes, accepting help from a coworker is great teamwork
You are talking to your manager and you roll your eyes at them. What might your manager think?
A. That your eyes hurt
B. That you are being disrespectful or rude
C. They will probably ignore you
B. That you are being disrespectful or rude
How many hours a week would you have to work to be considered "full-time"?
A. more than 40 hours
B. more than 35 hours
C. more than 70 hours
B. more than 35 hours
Are you a reliable employee if you call in sick two times every month?
A. Yes-that's not that much
B. Yes-you didn't feel like going
C. No-you should try to only call in once a month or less
C. No-you should try to only call in once a month or less
Your manager is talking to a coworker but you need to talk to them. What should you do?
A. Wait quietly from a distance
B. Say "Excuse me, can we talk when you are done?"
C. Just stand there in front of them
A. Wait quietly from a distance
B. Say "Excuse me, can we talk when you are done?"
You are working with a coworker who wants to do a task a different way than you are doing it. What should you do?
A. Decide together on the best way to complete the task
B. Do it your way
C. Do it their way
A. Decide together on the best way to complete the task
A coworker brought in treats but you are allergic and can't have any. Should you say something to your coworker that brought them in?
A. No that's rude
B. Yes but don't explain anything
C. Just say "No thank you"
C. Just say "No thank you"
How many hours a week would you have to work to be considered "part-time"?
A. 40 hours or less
B. 70 hours or more
C. 35 hours or less
C. 35 hours or less
Your manager is giving you 15 minutes to finish a task. You started at 3:15pm. What time will you finish?
A. 3:30pm
B. 3:45pm
C. 3:00pm
A. 3:30pm
A coworker said some things to upset you. What should you do?
A. Hit them
B. Yell at them
C. Let a manager know what they said and how it made you feel
C. Let a manager know what they said and how it made you feel
You are feeling frustrated by something that a coworker said to you and want to yell. What should you do?
A. Go ahead and yell
B. Don't raise your voice at work, use a calming strategy instead
C. Yell but explain why you are yelling
B. Don't raise your voice at work, use a calming strategy instead