The Basics
Someone who is 100% psychologically committed to their role, has a positive attitude, is a team player, and tends to be in a role that maximizes their talents.
What is "an engaged employee"
The Q12 questions that fall under the, "what do I get?" category of the needs pyramid.
What are:
Q1 - know what's expected
Q2 - materials and equipment
These 4 questions makeup this index on the Gallup survey.
1. My supervisor creates an environment that is trusting and open.
2. My company treasures diverse opinions and ideas.
3. I always trust my company to be fair to all employees.
4. If I raised a concern about discrimination I am confident my employer would do what is right.
What is "The Inclusiveness Index"
The levels of engagement.
What are:
Engaged
Not engaged
Actively Disengaged
A GM score that correlates to this %ile rank is the expectation of the organization on the annual employee engagement survey.
What is "90th"
The core questions the make up the Gallup survey.
What is "The Q12"
The Q12 of the Gallup Employee Engagement survey is based off of this.
What is "Maslow's hierarchy of needs pyramid"
True or False: Inclusiveness is focused primarily on the management and the organization
What is "true".
These employees are physically present, but psychologically absent and have most of their performance-related workplace needs unmet.
What is "an actively disengaged employee - Squatter"
True or False: Engaged employees provide better care and service to our patients, residents, and family members than a non-engaged employee.
What is "True"
The tool used to measure employee satisfaction @ Bon Secours.
What is the "Gallup Survey"
The Q12 questions that fall under the, "How can we grow?" category of the needs pyramid.
What are:
Q11 - in the last 6 months someone has talked to me about my progress
Q12 - This last year I have had opportunities to learn and grow
Once the results of the EE survey are received and shared with the team, this is should be the next step...
What is "Action Planning"
These employees may be productive, but they are not psychologically connected to their company. They have some of their performance-related workplace needs met, but have many needs unmet.
What is "a not engaged employee - Renter"
Here at Bon Secours, we expect employees to own their own...
What is "Engagement"
The frequency in which the Gallup employee engagement survey is administered @ Bon Secours.
What is "annually"
The Q12 questions that fall under the, "what do I give?" category of the needs pyramid.
What are:
Q3 - Opportunity to do what I do best
Q4 - Recognition
Q5 - Supervisor or someone seems to care about me
Q6 - Someone @ work encourages my development
True or False: The Employee Engagement action plan should be solely created by the leader and team Unit Champion?
What is "False"
These employees are loyal and psychologically committed to the organization. These employees have most of their performance-related workplace needs met.
What is "an engaged employee - owner"
The role of the individual who supports and helps drive engagement within their team.
What is "a Unit Champion"
These are the 4 components that make up the Gallup Employee Satisfaction Survey.
What are, "the Q12, the i4, Accountability index, and patient experience index"
The Q12 questions that fall under the, "Do I belong?" category of the needs pyramid.
What are:
Q7 - Opinions count
Q8 - Mission makes me feel my job is important
Q9 - Co-workers committed to quality work
Q10 - I have a BFAW
Developing one of these based off your team's annual Employee Engagement survey results, is vital to improving engagement within your team.
What is "the action plan"
The Gallup scoring scale and their correlated meaning.
What is:
1 = Absolutely no!
2 = No!
3 = A polite no
4 = Yes, but...
5 = Yes
True or False: Engagement at Bon Secours is more than just participating in the annual employee engagement survey tool.
What is "True"
As a team, talk about the "more"...