Show:
Performance Management
Staff Dispute and Grievance
Code of Conduct
Prevention of Workplace Bullying and Harassment
General
100
You've had several conversations with Tommy regarding his inability to complete tasks and meet deadlines and yet nothing has changed. You'd like to make your message to Tommy more formal. What is the name of the document you might use to assist you to clarify your expectations?
A Job Action Plan
100
A grievance has been raised between two people in your team. Do you allow them to continue to work in the same way whilst you review the matter?
Yes. Work should continue as normal throughout the resolution process unless it is unsafe for this to occur. Why?
100
A Care Manager attends a cocktail function (value $50) to celebrate the opening of a new respite service in their region. Would this be considered a breach of the Receiving Gifts and Benefits Policy?
No. This would be acceptable under the policy
100
Staff member, Amber, reports that her co-worker, Jack, is making inappropriate comments towards her during their weekly Feros fitness session on Thursday nights. Would this matter be considered a workplace issue?
Yes. Areas of the workplace include: staff attendance at conferences or functions, staff organised activities such as fitness group sessions, business trips and external training sessions
100
"We acknowledge mistakes and learn from them" is the unwritten ground rule that belongs to which Feros Care Value?
Absolute Integrity
200
A casual staff member has not worked in three months and you'd like to terminate them. What is the name of the document you must submit to the ERD before you can proceed with the termination?
A Employee Termination Request form
200
In scenario 1 what would be the best way for you to assist Angus to resolve the matter?
Encourage Angus to try and resolve the issue with Declan himself if he feels safe to do so
200
A staff member comes to you to report suspected fraud. Who should you direct the staff member to report this to?
The Integrity Officer
200
Under what Act can an individual be fined up to $300,000 or receive five years imprisonment for acts of workplace bullying?
The Work Health and Safety Act. In QLD individuals can be fined up to $300,000 or receive five years imprisonment
200
$34 billion per year is the cost to the Australian economy for which workplace issue: a) workplace stress b) work related injuries c) absenteeism
c) absenteeism
300
You are considering issuing Joan with a Performance Improvement Plan? Would this be during the informal or formal stages of the Performance Counselling Procedure?
The Formal Performance Counselling stage
300
Acts of violence, serious safety breaches, allegations of fraud or complaints from clients. Are any of these addressed under the Staff Dispute and Grievance Procedure?
None of them. The Staff Dispute and Grievance Procedure addresses concerns in relation to interpersonal conflict, the way work is allocated or managed, interpretation of policies, or a perceived unfairness in the workplace
300
Leaving confidential documents with clients and/or staff members personal details exposed on your desk would be in breach of which Act of legislation?
The Privacy Act 1988
300
What is the term used to describe comments or complaints that have no truth or merit behind them?
Vexatious complaints
300
The requirement to practice polite, sensitive and diplomatic communication with co-workers, supervisors, clients, client's relations and friends comes under which section of the Code of Conduct?
"The Way We Behave Around Here"
400
You want to terminate Jon, casual employee that has not worked in well over 3 months and you haven't heard from him. Who must you seek authorisation from for the termination to happen?
The CEO
400
In scenario 2 how would you assist Robert to resolve his concern?
Encourage Robert to organise a private meeting with his supervisor to discuss his concerns. If Robert is uncomfortable with this, then suggest a meeting facilitated by his next in line manager
400
You have discovered your staff member, Tim, is posting inappropriate comments about his co-worker, Faith, on Facebook. Which policy would you refer Tim to when outlinig his obligations in relation to making posts on Facebook?
The Social Media Policy or Code of Conduct
400
At 9.15am every morning Sarah returns to the office with the team's coffee run. Amy joined the team 3 weeks ago however has not once been asked if she'd like a coffee or included in the morning coffee run. Could this behaviour be considered bullying?
Yes. This could be considered indirect bullying as Amy is being excluded from a regular workplace activity
400
Why should a manager be concerned about cell phone use and gossip in the workplace?
Because cell phone use and gossip are the top two causes of employees wasted time during the day
500
It is brought to your attention that Marnie has forged a signature on a medication register. Under which policy and procedure would you address her behaviour?
The Disciplinary Policy
500
In the event a staff member raises a grievance with you as their manager and you have been unsuccessful in resolving the matter, who should you refer the matter to?
The next in line manager
500
A client has organised to sell their old lounge to a staff member's daughter. Would this act be in breach of the Receiving Gifts and Benefits Policy?
Yes. This has the potential to damage the relationship between Feros Care and the client and as such is not permitted under the policy
500
Anna works the Fri and Sat night shifts each week. She has requested to swap to week nights occasionally but is repeatedly refused by her manager. Anna knows that Frank and Sam have been able to swap their weekend night shifts around. Could this be considered bullying?
Yes. This could be considered repeated unreasonable behaviour directed towards an individual
500
Meetings run 34% shorter when people do what during a meeting?
Stand up during the meeting