Job skills
Workplace Behavior
Job Readiness
Customer Service
Workplace Scenarios
100

What skill means arriving to work on time every day?

Punctuality/Time Management 

100

You should always use this kind of tone when talking to a supervisor

Respectful tone

100

What document lists your skills, experience, and education?

A resume


100

If a customer says, "Thank you," how should you respond? 

You're welcome, happy to help, no problem

100

Your shift starts at 9:00 am. What time should you arrive?

A little before 9 or at 9. 

200

What skill means completing tasks without being asked?

initiative

200

Saying "thank you" and "please" are examples of good what?

manners


200

What should you wear to an interview? 

Professional clothing 

200

What is one polite phrase you can use to offer help?

"How can I help you today?" "Is there anything else you need?"

200

You finish your task early. What should you do?

Ask your supervisor what else needs to be done

300

What skill helps you handle more than one task at a time?

multitasking

300

Keeping your phone away during work shows this

Focus/Professionalism

300

What is one thing you should NOT do in an interview?

Use your phone, interrupt, avoid eye contact

300

What should you avoid doing when talking to a customer?

Being rude, ignoring them, using your phone, or interrupting them

300

You see a spill in the hallway but it is not in your job description. What should you do?

Report it or clean it up


400

This skill means staying calm under pressure 

stress management

400

Following directions from your supervisor shows this

Respect for authority/Listening skills

400

True or false: It is okay to be late to an interview

False

400

What is one way to show active listening with a customer?

Nodding, eye contact, repeating what they said to confirm

400

You're running late to work. What should you do?

Call your supervisor and let them know.

500

Following safety rules at work shows what skill?

Safety awareness
500

Following the company's rules and expectations show this quality

Responsibility/Dependability

500

What is one way to follow up after an interview?

Send an email

500

What should you do if two customers ask for help at the same time?

Help one first and let the other know you will be with them in a minute

500

You see a safety hazard (like a broken ladder). What should you do?

Report it immediately and do not use it