Attendance Policies
How early should an employee aim to arrive at work?
About 5 to 10 minutes early, to ensure they're ready to start on time.
If your bus is delayed on the way to work, what should you do?
Contact your manager or supervisor as soon as possible to let them know you'll be late.
What is the number one way to reduce the chances of spreading a virus?
Washing your hands regularly and thoroughly.
What should you say to greet a customer when they first approach you?
“Hello” or “How can I help you today?”
What is a polite way to ask a coworker for help?
“Could you please help me with this?”
How early should an employee request a day off?
As early as possible, typically at least one to two weeks in advance, depending on company policy
Is it acceptable for an employee to leave work 5 minutes early if they have completed all of their tasks for the day?
No, employees are expected to stay for their full scheduled shift
If you start coming down with a fever while at work, what should you do?
Notify your supervisor and follow company health protocols, which may include going home or seeking medical attention.
If a customer is upset, what is the best first step to handle the situation?
Listen carefully and show empathy.
Why is it important to listen when working with others?
To understand their ideas and work better as a team.
What might a manager request from an employee who has taken more than two consecutive sick days?
A doctor’s note or medical documentation to support the absence.
If an employee chooses to begin their shift 10 minutes early, does that mean they are allowed to leave work 10 minutes early?
No, employees must follow their scheduled shift times unless approved otherwise
What is the proper way to lift heavy objects to avoid injury?
Bend your knees and lift with your legs, not your back.
Why is it important to use the customer’s name during a conversation?
It personalizes the interaction and builds rapport.
What should you do if you disagree with a teammate?
Discuss your views calmly and respectfully.
If you are planning to go on a two-week holiday, how early should you request time off?
As far in advance as possible—typically at least 4 weeks ahead or according to company policy?
If an employee must take the garbage out across the parking lot, how should they walk?
At a safe, attentive pace
What should you do immediately if you spill a dish soap in the workplace?
Clean up the spill promptly or notify others to prevent slips and falls.
What is the best way to answer a business phone call?
Answer promptly, greet the caller politely, and state your name and company.
How can you show appreciation to a coworker?
Saying “thank you” or giving positive feedback.
If you work Tuesdays, Wednesdays, and Thursdays, on which days should you try to schedule your dentist appointments?
On Mondays or Fridays—days you are not scheduled to work—to avoid missing work hours.
If you arrive at work and realize you forgot your work shirt, what should you do?
Inform your supervisor and follow their guidance, which may include borrowing a spare shirt or obtaining one from the company.
Why is it important to wear personal protective equipment (PPE) on the job?
To protect yourself from hazards and reduce the risk of injury or illness.
What should you do if you don’t know the answer to a caller’s question?
Politely let the caller know you’ll find out and get back to them, then follow up promptly.
What is a good way to handle a team project?
Communicate clearly and share responsibilities.