Show:
Client Services
Agency Notices
Product Overview
Agency Relations
Amendments
100
San Dimas & Phillipines
What are our client services locations?
100
85% in ten busines days
What is our SLA for Agency Notices?
100
Agency penalties can range from...
What is 2% - 50%.
100
How many agency relations agents does ADP have?
What is 50.
100
80% in 10 busines days.
What is our Amendment SLA?
200
6 am to 5 pm pst
What are our client services hours?
200
This agency sends agency notices directly to ADP?
What is the IRS.
200
Employers who filed their returns on average file this % in error.
What is 25%.
200
Wendy Seyfert.
Who is the VP of Agency Relations?
200
A revised tax filing to adjust a reportable field.
What is an Amendment?
300
Our first stand alone tax client.
What is GE?
300
Secured Fax & Scanned image via email
What are the methods in which the client sends agency notices to ADP?
300
This is the amount of ADP clients we have in employment tax?
What is 1300.
300
Data exchange program, abatement, legislative updates, tax webinars, agency portal, and the bridge.
What are services that Agency Relations provides.
300
New qtr file, amendment input, qtr tax input, manual adjustments.
Ways in which ADP can receive an Amendement request.
400
What is Annual user conference, iLearn@adp, insight webinars, & CPP study groups
What are training resources we provide to our clients?
400
Name of the application used to track Agency Notices in the portal?
What is Agency Notice Manager.
400
Ceridian and In-house.
Who are our two biggest competitors.
400
SUI rate verficiation, deposit method & frequeny, file format, profile information, banking information.
What is the data exchange program?
400
These are two benefits of ADP processing Negative Wage Amendments?
What is an automated process & free of charge?
500
50 plus yearly trainings hours, manageable AM to client ratio, Avg. tenure of 7 years, single point of contact, CPP certifiied.
What are the benefits of ADP's account managers?
500
What are the two areas that a TRS can be assigned to?
What is jurisdiction or tax type.
500
Above all, what are ADP's two most important tasks?
What is Depositing and Filing.
500
UI integrity, increased authorizations, focus on employer's who are not paying, increase in automation.
What are current employer challenges.
500
When we Amend the clients year-end file/return, this also gets automatically amended?
What is W-2's.